Enterprises are moving beyond standalone AI tools as they look for ways to weave agents into the work employees and customers already do. The shift toward connected AI workflows raises broader questions about how agents access data, interact with people and operate across established business processes.
Salesforce Inc. is positioning the agentic enterprise as the next major evolution in business technology. Recent additions across Agentforce, Data 360 and the broader Salesforce platform reflect an effort to connect agents with trusted business context while preserving the workflows, permissions and governance controls enterprises already use. For developers, that push toward integration could also reduce the fragmentation created by disconnected tools and workflows.
“Tool fragmentation remains one of the most persistent drags on developer productivity, but the decline from 74% in 2024 to 61% today signals that organizations are making meaningful progress toward platform consolidation,” said Paul Nashawaty, principal analyst at theCUBE Research. “Our 2026 AppDev Modernization Study shows that developers increasingly value integrated environments that connect workflows, data, automation and business processes rather than forcing teams to stitch together disconnected tools.”
Join theCUBE, SiliconANGLE Media’s livestreaming studio, on Sept. 25, for exclusive coverage of Dreamforce. Through in-depth interviews and analysis, the coverage will explore Salesforce’s agentic enterprise strategy and the opportunities and challenges emerging as organizations move AI agents from experimentation into production. (* Disclosure below.)
Connected AI workflows move beyond the interface
One question likely to shape theCUBE’s Dreamforce coverage is how Salesforce is translating its agentic enterprise vision into platform capabilities that support agents across applications and working environments. Salesforce Data 360 Headless extends the company’s platform through application programming interfaces, Model Context Protocol tools and a command-line interface, allowing agents to reach Salesforce capabilities from the environments where people already work.
That approach makes trusted context, established business logic and governance central to connected AI workflows. Data 360 supplies the business context agents need, while Customer 360 provides existing logic and workflows that agents can use without requiring enterprises to rebuild those foundations.
Conversations during the event are also likely to examine how Salesforce is extending Agentforce into production environments while balancing automation with human control. Agentforce Operations allows agents to automate repetitive back-office processes, adapt workflows as requirements change and maintain an audit trail of their actions, while preserving human oversight for consequential decisions.
Salesforce’s Help Agent offers another example of how the company is trying to reduce implementation complexity. The prepackaged agent connects to company knowledge, actions and communication channels. In addition, resolution-based pricing shifts the basis of pricing from underlying consumption to completed customer-service outcomes, according to Kishan Chetan, executive vice president and general manager of Agentforce Service at Salesforce.
“You don’t have to migrate,” he told theCUBE. “It’s not like it’s not a closed system; it’s something that’s on top of our platform to make it simple.”
TheCUBE event livestream
Don’t miss theCUBE’s coverage of Dreamforce on Sept. 25. You can also access theCUBE’s exclusive content on demand after the event broadcast.
How to watch theCUBE interviews
There are several ways to follow theCUBE’s coverage of Dreamforce, including theCUBE’s dedicated website and YouTube channel. You can also find coverage from theCUBE events on SiliconANGLE.
TheCUBE podcasts
SiliconANGLE’s “theCUBE Pod” is available on Apple Podcasts, Spotify and YouTube, making it easy to follow the program on the go. During each podcast, SiliconANGLE’s John Furrier and Dave Vellante unpack the biggest trends in enterprise tech — from AI and cloud to regulation and workplace culture — with exclusive context and analysis.
SiliconANGLE also produces our weekly “Breaking Analysis” program, where Dave Vellante examines the top stories in enterprise tech, combining insights from theCUBE with spending data from Enterprise Technology Research. The program is available on Apple Podcasts, Spotify and YouTube.
Guests
Salesforce executives, customers and partners will join theCUBE during Dreamforce. Topics are expected to include Agentforce adoption, trusted data and governance, human-agent collaboration and the business outcomes enterprises are seeking from agentic systems.
(* Disclosure: TheCUBE is a paid media partner for Dreamforce. Sponsors of theCUBE’s event coverage do not have editorial control over content on theCUBE or SiliconANGLE.)
