Agentic artificial intelligence employee startup Ema Unlimited Inc. is prepping for a massive expansion of its autonomous workers in the enterprise after raising $77 million in funding today.
The Series B round was led by Creagis and saw the participation of existing backers including Accel, S32 and Posus, which each returned with a substantially larger investment, the company said. Ema said it will use the funds to expand and accelerate the development of its agentic employees, which help to automate business operations across human resources, information technology and finance.
The startup has built a number of AI agents designed to act like “autonomous AI employees.” Unlike traditional generative AI chatbots, its agents are designed not to answer questions but to take actions upon request and execute complex tasks within enterprise software systems.
Once given a task to complete, they’ll set about planning how to do it, before executing within the applications and systems that companies already use to conduct their business. They’re also designed to check their own work and notify their human overseers when they’re needed to approve sensitive actions.
Ema says it has taken a product-led approach to agentic AI development in order to make deployments faster and simpler for organizations. With its platform, customers can implement prebuilt AI employees in a specific area, such as HR or finance, without having to lean on expensive professional services or design their own governance and control frameworks first. They can also use its tools and frameworks to design their own, specialized employees.
It’s a more streamlined model for agentic AI adoption, and the startup says this approach has enabled it to generate real traction at a time when many enterprise AI projects have stalled at the testing and pilot phase. In the last two years, Ema has grown its revenue by more than 50 times, off an undisclosed base, and the average customer has more than doubled its spending on its AI workers in the last year by expanding initial deployments.
Co-founder and Chief Executive Surojit Chatterjee told SiliconANGLE that this model has paid off, because enterprises don’t want to deal with the hassles of integrating new software and tools. All they want to do is get work done, and providing a qualified and deployment-ready digital employee is the best way to do that.
“Our customers are not running experiments,” he stressed. “They are running their HR, IT and finance operations on AI employees at a scale of millions of interactions per year. This round will let us bring that to many more enterprises who’re still stuck in the pilot stage.”
Chatterjee’s claims are backed up by the experiences of several large enterprises that have already embraced its AI employees. They include the consulting firm Wipro Ltd., which has deployed an Ema-powered AI assistant for more than 240,000 employees spread across 65 countries. Those AI assistants handle around 2.9 million queries per year across approximately 100 automated workflows, leading to a 50% reduction in the number of IT support tickets.
Hitachi Ltd. is another customer. When it started out with Ema’s AI employees, it was able to move from concept to full production in less than four weeks, integrating them with more than 20 enterprise systems. Support ticket volumes are down 30%, while employees have increased their efficiency by 70%, Ema said.
Creagis Managing Partner and Chief Investment Officer Prakash Parthasarathy said Ema is one of only a handful of agentic AI companies he has seen that can actually deliver at enterprise scale. “Ema stands apart, and its platform already supports millions of employee interactions at some of the world’s largest organizations,” he said.
Ema said it will use the cash from today’s round to expand its go-to-market teams, hire more executive leaders and further the development of its AI employees to enhance their capabilities.
