
Agentifai builds AI-powered virtual assistants for customer service automation.
Agentifai SA is headquartered in Nogueiro, Braga, Portugal with an additional office in New York. Founded in 2016 by Rui Monteiro Lopes, the company develops Alice, a voice-first AI assistant that combines deep neural networks, NLP, and advanced algorithms to automate customer care in banking and healthcare.
Major clients include CGD, BPI, Lusíadas Saúde, Santander, and Vivalto Santé. The company reports automating over 55% of interactions, reducing costs by 50%, and handling over 200 million conversations with millions of users across Portuguese, Spanish, French, and English speaking markets.
Alice is Agentifai's flagship conversational AI platform combining deep neural networks, NLP, and advanced algorithms. It handles natural dialogue via voice and text, supports banking and healthcare workflows, and aims to deliver humanized omnichannel interactions. The assistant is designed so that users sometimes do not realize they are speaking to a machine.
Alice handles tasks such as scheduling medical procedures and carrying out monetary operations via spoken or written dialogue. The banking module lets institutions customize dialogue style, wording, and graphical identity while promising security protections and seamless handover to contact-center staff. The healthcare module manages live patient dialogs concurrently, parses medical terminology, and integrates with existing Scheduling APIs in roughly five business days.
Following its €10M Series A in March 2023 led by Next Tech Fund, FCR, Agentifai announced plans to enter Spain, France, England, and the United States to support surging client demand and overseas growth. The assistant currently supports Spanish, French, and English interactions in addition to Portuguese.
The company targets banking and healthcare verticals with voice-first AI solutions, competing against established players such as Kore.ai, PolyAI, Cognigy, Interactions, and Ada in the global conversational AI market.