Bank of America operates through eight lines of business serving three customer groups: people, companies, and institutional investors. Consumer Banking provides everyday banking and lending services. Preferred serves clients with more complex needs through financial centers and digital channels. Merrill Wealth Management offers investment advice and financial guidance. The Private Bank serves high-net-worth families. Business Banking supports small and mid-sized companies. Global Commercial Banking serves middle-market firms with $50 million to $2 billion in revenue. Global Corporate & Investment Banking provides treasury, lending, and capital markets for large corporations. Global Markets offers liquidity and research across debt, equity, commodity, and foreign exchange markets.
The company delivers these capabilities through a high-tech and high-touch operating model that combines digital innovation with local relationship teams. It serves approximately 70 million consumer and small business clients, 59 million verified digital users, and 96% of the U.S. Fortune 1,000. The bank holds a #1 position in U.S. consumer deposits and was named Best Global Bank for Cash Management by Global Finance in 2025.
Bank of America operates across more than 35 countries and jurisdictions globally, with approximately 70 million consumer and small business clients in the United States. The company has built a balanced business model across consumer banking, wealth management, and global banking and markets franchises. This diversification enables the bank to deliver solid results across economic cycles.
The bank continues to invest in digital capabilities, with 59 million verified digital users and award-winning mobile banking platforms. Its Responsible Growth strategy focuses on growing and winning in the market, delivering customer-focused solutions, managing risk within a disciplined framework, and supporting sustainable growth through community investment and employee development. The company remains committed to expanding pathways for clients, teammates, and communities to build stronger financial futures.
Bank of America serves individual consumers, small and middle-market businesses, and large corporations with a full range of banking, wealth management, and financial risk management products and services. The company operates across four world-class franchises delivered through eight lines of business, enabling holistic client service at scale.
Its decade-long commitment to Responsible Growth drives client service, risk management, and unified company delivery. This approach has instilled a culture of durability across the franchise, with leading market positions including #1 in U.S. consumer deposits, #1 Best Global Bank for Cash Management, and serving 96% of the U.S. Fortune 1,000 and 78% of the Global Fortune 500 through Global Banking businesses.
