
Carepool is a HIPAA-compliant rideshare platform built for healthcare, providing wheelchair-accessible medical transportation for seniors and people with disabilities.
Carepool's NEMT platform provides on-demand medical transportation with wheelchair-accessible vehicles, door-through-door assistance, and trained drivers for healthcare patients.
The platform integrates with health plans and government Medicaid programs, offering mobile apps for iOS and Android, real-time tracking, and 24/7 customer support for patients, caregivers, and healthcare providers.
The non-emergency medical transportation market is growing rapidly as the aging population increases and healthcare systems recognize transportation as a key social determinant of health.
Carepool addresses this need by providing specialized, reliable transportation for Medicaid and Medicare beneficiaries, partnering with health plans and government agencies to improve healthcare access and reduce no-show rates.
Carepool's key advantages include wheelchair-accessible vehicles, drivers trained specifically for healthcare transportation needs, and integration with care management systems for seamless scheduling.
The platform offers HIPAA compliance, Medicaid certification, and partnerships with major health systems like UCHealth, positioning it as a specialized healthcare transportation solution rather than a general rideshare service.
Carepool's pricing model includes contract-based rates with base fees, per-mile charges, and booking fees applied when a valid contract matches the ride.
The platform serves multiple customer segments including health plans, state and local government agencies, and health systems, with pricing tailored to each organization's transportation program needs and member volume.