CollateCollate Voice

Collate Voice is an AI voice agent that answers inbound telephone calls for elective-procedure clinics. It acts as a patient coordinator: it answers questions about a clinic's services and procedures from a knowledge base built from the clinic's own website and uploaded documents, collects caller information, books and reschedules appointments, and transfers callers to staff when needed.

The product covers calls outside business hours with a configurable after-hours behaviour, so enquiries that arrive when the front desk is closed are still captured. Clinics configure the agent through a guided onboarding wizard that sets its language, voice, greeting, business hours, and accepted insurance plans, and that provisions a dedicated phone number for the clinic.