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Analysis
AddedMar 17, 2024
UpdatedJul 9, 2026
Gigs

Gigs

Series B

World's first telecom-as-a-service platform, enabling companies to launch wireless services quickly. Backed by Google and Y Combinator.

HQ
San Francisco, CA, US
Founded
2020
Accelerator
Y Combinator logoY CombinatorW21
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Contents

  1. 01Products & Services
  2. 02Market Outlook
  3. 03Competitive Strengths
  1. 01Products & Services
  2. 02Market Outlook
  3. 03Competitive Strengths

Product Overview

Gigs OS is a comprehensive embedded telecom platform. Gigs Connect is a no-code hosted checkout for mobile plans. The Gigs API provides a single developer-friendly telecom integration across multiple carriers and global markets.

Gigs Dashboard offers subscription management, payments, devices, and analytics. Gigs Operator is an AI-powered customer service agent handling support, sales, and payments in 100+ languages. Gigs Payments manages recurring billing, refunds, taxes, and payouts across all major currencies.

Market Outlook

The global mobile subscription market exceeds 1 trillion USD annually, yet customer satisfaction remains among the lowest of any consumer service. Gigs is capitalizing on a once-in-a-decade opportunity to democratize access to telecom by enabling tech brands to embed mobile services into their digital products. This transforms connectivity from a standalone commodity into a core, customizable feature of every digital product experience.

Gigs powers mobile services for leading fintech, travel, and hardware brands including Cash App, Klarna, Revolut, Nubank, and PicPay. The company is expanding into Asia-Pacific with partnerships like ShopBack, and deepening carrier partnerships with AT&T and Vodafone UK. Gigs is headquartered in San Francisco with offices in London, Berlin, and Amsterdam, and employs over 100 people globally.

Competitive Advantages

Gigs' primary competitive advantage is its vertically integrated, end-to-end embedded telecom platform. Unlike fragmented MVNO solutions that require multiple vendors, Gigs provides everything from connectivity to AI-powered customer service in one platform. The company is Carrier of Record, handling compliance and tax automation for customers.

Gigs offers access to 500+ networks globally through a single API, enabling multi-market expansion in days rather than months. The platform boasts 99.99 percent uptime and reduces customer service overheads by 95 percent with Operator AI.