JhCapital
JhCapital provides bilingual and trilingual outsourced customer service, back-office, and sales agents from Colombia.
JhCapital provides bilingual and trilingual outsourced customer service, back-office, and sales agents from Colombia.
JhCapital provides dedicated outsourced bilingual and trilingual agents for customer service, back-office operations, and sales roles. Clients can choose between standard bilingual agents fluent in Spanish and English, or trilingual agents who add professional French capabilities for Canadian and European markets.
The service includes a dedicated team supervisor, basic performance reporting, and an agent replacement guarantee. Engagements begin with a one-month trial featuring weekly billing and no long-term commitment. After the trial, clients can select three, six, or twelve-month plans at rates from seven to twelve dollars per hour depending on language capabilities.
JhCapital differentiates itself through a one hundred percent Colombian agent workforce, offering native Spanish speakers with fluent business English and optional professional French. The company emphasizes cultural affinity with North American and European markets, a neutral accent, and a strong work ethic among its professionals.
The pricing model provides significant cost savings compared to in-house staff, with transparent all-inclusive rates and no setup fees. JhCapital offers flexible contracts with weekly billing during trials and no long-term commitment until the client is fully satisfied. The agent replacement guarantee ensures that underperforming team members are replaced immediately, and the company provides twenty-four-seven support and scheduling coverage across time zones.
JhCapital uses a tiered hourly pricing model based on language capabilities and service level. The standard bilingual agent rate is ten dollars per hour, covering a dedicated fully managed agent with native Spanish and fluent English, a dedicated team supervisor, and basic performance reporting.
New clients receive a launch discount of seven dollars per hour for the first month, with all standard features included, weekly billing, and no contract required during the trial. Trilingual agents commanding professional French support are priced at twelve dollars per hour and are positioned for Canadian and European market requirements. All rates are all-inclusive with no additional setup fees.