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Loop
AddedFeb 15, 2024
UpdatedMay 31, 2026
Loop

Loop

Series B

AI-powered operations platform for ecommerce retention, combining returns, exchanges, tracking, and fraud prevention for 5,000+ brands.

HQ
Columbus, OH, US
Founded
2017
Overview
Analysis
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Fundraising
Employees
News
Website

Loop (legally Xariable Inc.) is a Columbus, Ohio-based ecommerce operations platform built for retention. Founded in 2017 by Jonathan Poma and co-founders, it has evolved from a Shopify returns app into a full pre- and post-purchase suite covering Checkout+, Protection, Promise, Editing, Tracking, Returns, Exchanges, Shipping, Intelligence, and Fraud Prevention. Loop serves 5,000+ brands including Princess Polly, Allbirds, Brooklinen, and Reebok, has processed over 100 million returns, and retained $997M+ in revenue through exchanges and store credit.

CEO Hannah Bravo took over in August 2024 after serving as COO. The company raised $125.45M across 5 rounds (Series B led by CRV with Shopify participation), was valued at ~$340M post-money in 2021, and acquired Wonderment (order tracking) in December 2024. Available natively on Shopify (Premier Technology Partner) and via custom integration on other platforms. Pricing: Essential $155/mo, Advanced $272/mo, Enterprise custom.

Loop - Similar Companies

ReturnLogic logo

ReturnLogic

returnlogic.com

Saara logo

Saara

saara.io

Corso logo

Corso

corso.com

Atomic Returns logo

Atomic Returns

atomicreturns.com

ReverseLogix logo

ReverseLogix

reverselogix.com

Rever logo

Rever

itsrever.com

Shopturn logo

Shopturn

shopturn.co

Returnalyze logo

Returnalyze

returnalyze.com

SupplyAI logo

SupplyAI

supply.ai

Cartloop logo

Cartloop

DoubleLoop logo

DoubleLoop

Malomo logo

Malomo

gomalomo.com

Wonderment logo

Wonderment

wonderment.cc

Thankful logo

Thankful

FloorFound logo

FloorFound

floorfound.com

Loop - Quick Facts

Who are Loop's competitors?

Companies similar to Loop include ReturnLogic, Saara, Corso and Atomic Returns.

When was Loop founded?

Loop was founded in 2017.

Where is Loop's headquarters located?

Loop's headquarters is located in Columbus, OH, US.

When was Loop's last funding round?

Loop's most recent funding round was for $50M (USD) in January 2023.

How much has Loop raised to-date?

As of Jan 12, 2023, Loop has raised a total of $125.5M (USD).

How many employees does Loop have?

Loop has 293 employees as of Feb 4, 2024.

Loop - Classification

Ownership
  • Venture Capital
Technology
  • Logistics
Geographic Exposure
  • Global
Model
  • Platform
Revenue
  • Recurring
  • Software
  • Transactional
Customer
  • Enterprise
  • Small Business
Main Product
  • Returns Management
Tags
  • eCommerce
  • SaaS
NAICS
  • 513200Software Publishers
  • 510000Information
  • 513000Publishing Industries
  • 513210Software Publishers
SIC
  • 7300Business Services
  • 7370Computer Programming, Data Processing, And Other Computer Related
  • 7372Prepackaged Software
Show 6 more industry codes
NAICS
  • 540000Professional, Scientific, and Technical Services
  • 541500Computer Systems Design and Related Services
  • 541000Professional, Scientific, and Technical Services
  • 541510Computer Systems Design and Related Services
  • 541511Custom Computer Programming Services
SIC
  • 7371Computer Programming Services