RapidSOS offers Harmony AI
ProductOperating Status: Currently Offered
Harmony AI supports emergency telecommunicators with transcription, translation, incident summaries, and workflow automation.
Harmony AI supports emergency telecommunicators with transcription, translation, incident summaries, and workflow automation.
Harmony connects AI assistance to the incident information and operational tools available through RapidSOS. Call summaries, translation, and natural-language guidance appear within Unite, giving telecommunicators a shared context for reviewing an ongoing incident.
Non-emergency automation delivers service requests into agency CAD systems or Unite rather than ending with a standalone transcript. Agencies can configure call workflows, transfers, outbound texts, and escalation to human staff to fit their response procedures.
RapidSOS introduced HARMONY in May 2024 as an AI copilot for public safety, combining emergency data feeds, processing alarm calls, and extracting information from text and video within existing responder workflows.
Alarm Call Automation launched in August 2024. RapidSOS also outlined broader non-emergency automation and real-time transcription and translation within Unite, extending the software from alarm processing to additional communications tasks.
Harmony addresses two separate public-safety workloads: helping a telecommunicator interpret an emergency call and handling routine calls on a non-emergency line. The product pages describe translation and summaries for the first workload and automated information collection for the second.
Its operational design preserves human escalation for urgent incidents and agency control over configured workflows. Buyers evaluate those workflows through RapidSOS demonstrations alongside the delivery of call records into existing Unite and CAD environments.
Harmony organizes information during emergency calls by transcribing speech, translating languages, and extracting incident details for telecommunicators. Its natural-language interface also helps staff retrieve operational guidance while they handle a call.
For non-emergency lines, the software collects requests through agency-configured conversations and delivers digital records into Unite or CAD. Routing, outbound texts, and escalation rules give agencies distinct options for resolving routine inquiries and transferring urgent incidents to a person.