Verbal
Accelerator
Verbal is an AI platform that audits healthcare interactions for clinical compliance and quality assurance.
Founded
2025Verbal is an AI platform that audits healthcare interactions for clinical compliance and quality assurance.
Verbal is an AI-powered clinical compliance and quality assurance platform for healthcare organizations. The platform audits 100% of patient interactions—including calls, chats, and clinical notes—against internal standards and external frameworks such as TJC, CHAI, and URAC.
The platform integrates with existing communication systems including Zoom, Epic, Athena, and Five9, and provides real-time and retrospective auditing capabilities. Healthcare organizations using Verbal have reported up to 90% cost reduction in compliance auditing and up to 79% improvement in adherence within the first 90 days.
The healthcare compliance market is expanding as regulators like CMS increase audit intensity, including universal annual RADV audits with accelerated timelines and expanded sample sizes. Organizations face growing pressure to prove protocol adherence across all patient interactions.
AI-powered compliance platforms are positioned to replace manual auditing processes that review less than 1% of interactions. The market opportunity spans telehealth, virtual mental health, healthcare contact centers, and in-person care delivery, with demand driven by both regulatory requirements and cost-reduction initiatives.
Verbal offers 100% coverage of healthcare interactions, moving organizations from reviewing less than 1% to full coverage. The platform is always-on and independent, providing real-time and retrospective auditing tailored to each organization's unique best practices.
Verbal integrates with major healthcare communication platforms and EMRs including Zoom, Epic, Athena, and Five9. It scores interactions against both internal standards and external accreditation frameworks, and is HIPAA compliant with demonstrated results of up to 90% cost reduction and 79% adherence improvement.
