Dialpad Brings Real-Time Customer Intelligence to Google Workspace and Gemini Enterprise

SAN RAMON, Calif. – June 17, 2026 – Dialpad, the AI platform for customer experience, today announced a new integration with Google's Gemini Enterprise for Google Workspace. The integration transforms how enterprises access and act on customer intelligence: business conversations happening on Dialpad become a source of synthesized, actionable insight inside Gmail, Docs, and Chat. The result: teams no longer need to rely on manually entered CRM records or fragmented ticket logs to understand their customers. Instead, the actual conversation history and transcript — what was said, how the customer felt, what was promised, and what happened next — becomes the source of truth. According to Gartner, "almost 79% of opportunity-related data gathered by sellers isn't entered into the CRM." "Customer experience is defined in the conversation, not in the CRM," said Brian Peterson, CTO and Co-founder of Dialpad. "Every day, millions of customer interactions happen and the most important details — the frustration in someone's voice, the promise a rep made, the moment a customer decided to stay or leave — disappear before anyone can act on them. This integration makes those moments accessible, synthesized, and actionable inside the platform where work already happens." Dialpad transcripts and conversation intelligence are ingested into Gemini Enterprise and made natively available within the Gemini experience, optimizing for both latency and answer quality. Users can query Dialpad conversation data inside Gemini Enterprise and across Google Workspace apps using plain language, such as summarizing latest interactions with a customer, identifying risks from recent conversations, or preparing for an upcoming meeting using recent calls and emails. "We're proud to deliver a solution with Dialpad that brings AI-driven customer intelligence directly into Google Workspace through Gemini Enterprise," said Matt Maccaux, Head of Customer Engineering at Google. Select Google Gemini Enterprise customers have access to Dialpad conversation intelligence, meeting data, and transcript analysis at no additional cost. The integration was featured at Google Cloud Next 2026 at Dialpad's booth #7601 in Las Vegas, April 22–24, 2026. General availability was offered by the end of Q2 2026.