Ambassador Software Works, founded by Tim Newcome in 2013 and based in Columbus, Ohio, specializes in developing non-clinical care software solutions for the healthcare industry. Their flagship product, APEXamenity, is designed to help healthcare providers create non-clinical care plans aimed at reducing patient stress and anxiety. The software also assists stewards in delivering personalized treatments and care according to individual patient needs. Ambassador Software Works focuses on enhancing the overall patient experience and improving healthcare service quality.
Notable affiliations include partnerships with prominent medical centers such as WVU Ruby Memorial and OSU Wexner Medical Center. The company has achieved significant milestones, including the development of advanced algorithms that identify patients at high risk for poor HCAHPS responses and track patient concerns through resolution. Ambassador Software Works has made a substantial impact on patient care by providing tools that improve patient satisfaction and healthcare outcomes.