Arbor

Umi designs interviews, talks to the frontline, and turns thousands of voice conversations into actionable recommendations.

AI thematic analysis turns interviews and open-ended feedback into themes, root causes, quotes, and actions for leaders.

The page explains when AI-moderated interviews can help research teams capture deeper customer insight at scale than surveys, focus groups, or traditional interviews alone.

The page describes an anonymous employee feedback tool that captures frontline conversations, surfaces operational issues, and helps leaders address problems surveys miss.

Compare Qualtrics alternatives for frontline feedback, guest research, and conversation intelligence across distributed locations and teams.

Arbor is building Umi, an AI researcher that turns frontline conversations into operational intelligence.

Arbor says companies should listen to what their teams know and act on it.

Umi is an AI researcher for frontline enterprises, and the page provides a way to contact Arbor's team.

Umi is an AI research partner that conducts voice interviews with frontline employees and customers, surfacing operational insights leaders can act on.

Find Arbor Terms of Service — the terms and conditions governing use of the Arbor website and services.

Chris Harrison, CTO of Another Broken Egg Cafe, highlighted Arbor at a Restaurant Technology Network Town Hall as a platform for gathering guest intelligence through natural language. The platform has potential applications both inside and outside the store, as operators discussed priorities following MURTEC.

Apr 2026 · Hospitality TechnologyNews article

Arbor, an AI research platform focused on enterprise operations, has raised $6.3 million in combined seed and pre-seed funding. The company plans to expand its platform, which aims to turn frontline voices into operational intelligence.

Feb 2026 · Pulse 2.0News article

Arbor, a New York-based AI research platform for enterprise operations, secures $6.3 million in combined Seed and pre-Seed funding. The company plans to use the funds to expand its engineering, product, and go-to-market teams.

Feb 2026 · The SaaS NewsNews article

Arbor, an AI research platform for enterprise operations, announces it has raised $6.3 million in combined seed and pre-seed funding. The seed round is led by 645 Ventures, with participation from Next Play Ventures, Chaac Ventures, Comma Capital, and notable angel investors.

Feb 2026 · VCA OnlineNews article