AVA is an AI voice assistant that answers non-emergency public-safety calls instantly to reduce hold times.
AVA is an automated voice assistant built by Aurelian for public safety answering points. It answers non-emergency calls immediately, removes hold times, and captures caller details into accurate records so telecommunicators can stay focused on emergencies.
The assistant routes and resolves routine non-emergency contacts and continuously improves its call routing over time. It is designed to operate alongside existing computer-aided dispatch and phone systems while human call-takers remain in control of emergency decisions.
Carbyne
Emergency Call Triage
carbyne.com
RapidSOS
Harmony AI
rapidsos.com
Prepared
Non-Emergency Triage
prepared911.com
| Attribute | AVA | Emergency Call Triage | Harmony AI | Non-Emergency Triage | |
|---|---|---|---|---|---|
| Provider | | | | | |
| Founded | 2022 | 2014 | 2012 | 2019 | |
| Sells To | Government | Enterprise, Government | Enterprise, Government | Government | |
| Pricing Model | Recurring, SaaS | Recurring, SaaS | Premium Software Modules | Recurring, Software | |
| Ownership | Venture-backed | Private equity-backed, Venture-backed | Venture-backed | Venture-backed |
Provider
Founded 2022
Sells To Government
Pricing Model Recurring, SaaS
Ownership Venture-backed
Provider
Founded 2014
Sells To Enterprise, Government
Pricing Model Recurring, SaaS
Ownership Private equity-backed, Venture-backed
Provider
Founded 2012
Sells To Enterprise, Government
Pricing Model Premium Software Modules
Ownership Venture-backed
Provider
Founded 2019
Sells To Government
Pricing Model Recurring, Software
Ownership Venture-backed
AVA is RingCentral's AI Virtual Assistant for intelligent, always-on customer and employee self-service across channels.
Assistive Call-Taking gives 911 call-takers real-time AI insights, location data, and live translation.
AVA is RingCentral's AI Virtual Assistant for intelligent, always-on customer and employee self-service across channels.
Assistive Call-Taking gives 911 call-takers real-time AI insights, location data, and live translation.