Non-Emergency Triage is an AI voice assistant that handles routine administrative public-safety calls.
Non-Emergency Triage is a product from Prepared that uses an AI voice assistant to converse with non-emergency callers, identify their needs, and resolve routine administrative calls. It supports English and Spanish and transfers emergencies to human call-takers immediately.
The product is designed to reduce administrative call backlogs in emergency communications centers and centralize emergency and non-emergency call data. It operates as part of the Prepared assistive intelligence platform for 911 call handling.
| Attribute | Non-Emergency Triage | AVA | |
|---|---|---|---|
| Provider | |  | |
| Founded | 2019 | 2022 | |
| Sells To | Government | Government | |
| Pricing Model | Recurring, Software | Recurring, SaaS | |
| Ownership | Venture-backed | Venture-backed |
Provider
Founded 2019
Sells To Government
Pricing Model Recurring, Software
Ownership Venture-backed
Provider
Founded 2022
Sells To Government
Pricing Model Recurring, SaaS
Ownership Venture-backed
Emergency Call Triage uses AI to prioritize incoming public-safety calls and support callers in the queue.
Emergency Call Triage uses AI to prioritize incoming public-safety calls and support callers in the queue.
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