Authenticx

Consistent call center quality management at scale. Automate QA across every interaction to find and fix quality issues with precision.

The company offers healthcare business insights and conversation analysis to address business challenges.

Prioritize patient safety with precision and speed. Reduce overreporting while uncovering missed risks so teams focus on real safety issues.

Authenticx offers integrations and APIs for enterprise healthcare that connect to CRM and CCaaS systems.

A life sciences company wanted to transition their contact centers from a transactional approach to more patient-centric customer experience. To do this, they needed help to better understand the current patient experience journey so they could make strategic, efficient changes.

Artificial intelligence is helping healthcare listen at scale. Understand how and why artificial intelligence is changing how healthcare improves customer experience.

The page explains that patient flow and patient journey address different aspects of the patient experience and have distinct implications for healthcare management.

A biopharmaceutical company monitored conversations about a branded medication to identify discussed therapy alternatives and capture specialists’ and patients’ comments about therapy changes and coverage during annual coverage changes.

Authenticx leaders Amy Brown, Leslie Pagel, and Michael Armstrong share healthcare themes and trends for 2023.

Authenticx leaders Amy Brown, Leslie Pagel, Eric Prugh, and Michael Armstrong share predictions about healthcare and technology innovation for 2024.

Authenticx leaders Amy Brown, Eric Prugh, and Michael Armstrong share predictions on healthcare, AI, and technology innovation for 2025.

Authenticx founder and CEO Amy Brown was recently profiled in Forbes

Authenticx offers career opportunities in conversation intelligence focused on healthcare.

Healthcare's most trusted conversation intelligence platform. Turn millions of patient conversations into insights that drive real transformation.

Authenticx, Inc. says it respects users’ privacy and is committed to protecting it through compliance with its Privacy Policy.

The agreement sets out terms between Authenticx and the entity or person ordering or accessing Authenticx Offerings, including referenced attachments, addenda, exhibits, and Order Forms.