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Automaise

Automaise

Automaise builds AI agents that automate, assist, and accelerate customer service operations across voice, chat, email, and messaging channels.

Operating headquarters
Braga, PT🇵🇹
Founded
2017
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Contents

  1. 01Executive Summary
  2. 02Products & Services
  3. 03Competitive Strengths
  4. 04Customer Acquisition
  1. 01Executive Summary
  2. 02Products & Services
  3. 03Competitive Strengths
  4. 04Customer Acquisition

Memo

Automaise targets the cost of repetitive contact center work with three cooperating AI agents that cover autonomous self-service, real-time agent support, and back-office automation. Security certifications and integrations with existing CRM and CCaaS tools fit the regulated, high-volume operations it sells into.

Customer results in telco, insurance, and banking show productivity and self-service gains within 30 to 60 days. Growth depends on expanding from single use cases into the full three-agent ecosystem and on scaling the partner channel.

Source: automaise.com

Product Overview

Automaise sells an ecosystem of three AI agents for customer service operations: Conversational AI, Agent Assist, and AI Workflows. Conversational AI resolves voice and chat interactions autonomously, Agent Assist acts as a real-time copilot for human agents, and AI Workflows runs multi-step back-office processes end to end.

The agents operate across voice, chat, email, WhatsApp, and social media and connect to major CRM, CCaaS, and ERP systems. Automaise targets insurance, banking, telco, logistics, retail, and e-commerce contact centers.

Source: automaise.com

Competitive Advantages

Automaise combines self-service automation, agent copilot, and process automation in one ecosystem, so a contact center can automate, assist, and accelerate from a single vendor. Its platform is ISO 27001 and SOC 2 Type II certified, which suits regulated buyers in insurance and banking.

Deployments are designed to show measurable impact within weeks of go-live. Altice raised agent productivity fourfold in 30 days, and a retail customer closes 35% of case tickets without human intervention.

Source: automaise.com

Customer Acquisition

Automaise sells to customer service leaders at large enterprises, with industry plays for insurance and banking, retail and e-commerce, and telco and logistics. Its sales motion runs from a discovery session through use-case selection, setup, and deployment to proven ROI.

Named results, such as Altice's fourfold productivity gain, anchor the pitch. Automaise also works through partners, recruiting CX industry players to deliver and resell its agentic AI for customer service.

Source: automaise.com