Capacity

Capacity is a CX Automation Platform that uses AI to unify knowledge and deliver consistent, effortless support across every channel.

News and insights on how contact centers can take advantage of AI for support automation to help their teams do their best work.

The guide explains the difference between customer service and customer experience and how to leverage both.

As customer experience (CX) becomes a competitive advantage, orgs around the world are deploying AI tools to improve the buying journey.

Enterprise search software acts as the central hub, linking people to the knowledge they need to effectively perform their responsibilities.

Capacity shares news stories and press releases.

Capacity is a unified CX automation platform for contact centers and support teams, with pricing for AI agents and agent assist.

The page lists 13 YellowAI alternatives with different features and customization options for business automation.

Capacity’s Cloud Drive supports data storage, backup, and sharing.

Capacity's workflows streamline everyday processes and support productivity. The page compares workflow products.

Capacity is an AI-powered support automation platform that connects an entire tech stack to answer questions, automate repetitive support tasks, and build solutions to business challenges.

Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.

This privacy policy is effective on May 4, 2026.

Capacity raises $54 million in a Series E round for its AI customer experience platform and says its annual recurring revenue has topped $100 million. The financing comes as enterprises increasingly consolidate fragmented contact center AI tools onto a single platform.

Sep 2026 · CMSWireNews article

Capacity raises more than $54 million in a Series E financing, with Kathy Ireland named as a lead investor, to expand its AI-native customer experience platform. The company says annual recurring revenue passed $100 million in June 2026 and that the proceeds will fund AI agent research, go-to-market expansion, partnerships, and international growth.

Sep 2026 · PR NewswireNews article

Capacity acquires Lang.ai, adding its agentic AI analytics technology, team, and customer base to Capacity’s support automation platform. The deal extends Capacity’s conversation intelligence range and continues the acquisition strategy behind much of its product portfolio.

Apr 2026 · PR NewswireNews article

Capacity acquires Starmind, adding technology that identifies employee expertise within large enterprises. The acquisition extends Capacity’s knowledge orchestration layer beyond documented content to include undocumented knowledge held by employees, using Starmind’s expertise-discovery technology to infer who knows what inside an enterprise.

Mar 2026 · StarmindNews article