CompaniesInvestorsPeople
Home
Loading

aVenture is in Beta: research coverage is expanding as we build, so please independently verify key details before making investment decisions.

aVenture is in Beta: research coverage is expanding as we build, so please independently verify key details before making investment decisions.

Get in Touch

  • Contact

  • Request a Demo

  • Request Data Updates

  • Add a Company

Research

  • Companies

  • Investors

  • People

aVenture

  • Download App

  • Pricing

Download the aVenture Research beta for iOS and iPadOSDownload aVenture Research on the Mac App Store

Resources

  • Documentation

  • Use Cases

  • CLI

  • MCP

  • Feature Requests

  • Sitemap

Member

Backed by

Ask AI about aVenture

© aVenture Investment Company, 2026. All rights reserved.

San Francisco, CA, USA

Privacy · Terms of Service

aVenture Investment Company ("aVenture") is an independent research platform providing detailed analysis and data on startups, venture capital investments, and key industry individuals. It is not a registered investment adviser, broker-dealer, or investment advisor and does not provide investment advice or recommendations. The data provided by aVenture does not constitute recommendations or advice, whether by methodology, analysis, AI-generated content, or a statement written by a staff member of aVenture.

aVenture is not affiliated with any of the people, companies, organizations, government agencies, regulatory bodies, or investment funds we provide coverage for on this site unless explicitly stated otherwise. Users assume full responsibility for decisions made based on information obtained from this platform. Links to external websites do not imply endorsement or affiliation with aVenture. Any links that provide the ability to invest in a primary or secondary transaction in a company are for convenience only and do not constitute solicitations or offers to buy or sell an investment. Investors should exercise heightened precaution and due diligence when investing in private companies, especially those not independently audited.

While we strive to provide valuable insights with objectivity and professional diligence, we cannot guarantee the accuracy of the information provided on our platform. Before making any investment decisions, you should verify the accuracy of all pertinent details for your decision. To the fullest extent permitted by law, aVenture shall not be liable for any direct, indirect, incidental, consequential, or financial damages arising from use of this site, whether by consumers of its contents directly or by persons or organizations covered by our research, even if we are advised of the possibility. Our best-efforts processes and correction request forms do not create a warranty or duty of care.

Profiles on this platform may include content generated in part by large language models (LLMs, artificial intelligence) that aggregate publicly available sources (e.g., SEC EDGAR, public filings, press releases). Source attribution is provided where known; always verify statements and claims here against original sources before relying on any data. Content on our site may contain inaccuracies, omissions, or what are commonly called 'hallucinations' if generated in part or in full by AI / LLMs. The risk can also exist even when content is written by a human, as internal and third-party sources may also have inaccuracies for the same or different reasons. While we randomly audit a proportion of content, this is not exhaustive.

We recommend that an independent auditor be hired to verify the accuracy of the information before relying on it for any sensitive decisions. By accessing this platform, you agree not to rely solely on any information generated by AI, aggregated, or sourced or written otherwise on this site, for investment, financial, or other decisions. aVenture assumes no responsibility for inaccuracies, omissions, or hallucinations. You must independently verify all data from primary sources. Use of this platform constitutes your waiver of claims for reliance-based damages, including negligent misrepresentation. To report an error, request a correction, or dispute information about a company or individual, contact us via our request data updates form.

Loading
Home›
Companies›
Capacity
Capacity logo

Capacity

Capacity automates contact center support across chat, voice, SMS, and email from one shared knowledge layer.

University City, MO, US🇺🇸
Founded
2017
Overview
M & A
Analysis
Compare
Fundraising
Employees
News
Library

Capacity sells a customer experience automation platform that contact centers use in place of separate tools for self-service, live agent support, quality review and outbound engagement. An AI knowledge orchestration layer ingests a customer's documents, applications and databases once, and every agent, workflow and channel reads answers from that shared layer.

The platform ships omnichannel AI agents for chat, voice, SMS and email, real-time guidance for human agents, automated scoring of support interactions, and outbound SMS, voice and WhatsApp campaigns, connected through more than 250 integrations. Capacity assembled much of this range by acquisition, folding voice, quality assurance, analytics, messaging, enterprise search and scheduling companies into the single platform.

Capacity - M & A Snapshot

Open M & A
  • Lang.ai

    Acquired by Capacity • Undisclosed • Apr 21, 2026

  • Starmind

    Acquired by Capacity • Undisclosed • Mar 30, 2026

Capacity - Quick Facts

Who are Capacity's competitors?

Companies similar to Capacity include Contentsquare, Talkdesk, Ultimate.ai and Atlas.

When was Capacity founded?

Capacity was founded in 2017.

Where is Capacity's headquarters located?

Capacity's headquarters is located in University City, MO, US.

When was Capacity's last funding round?

Capacity's most recent funding round was for $54M (USD) in September 2026.

Lucy

Acquired by Capacity • Undisclosed • Oct 16, 2024

  • Envision

    Acquired by Capacity • Undisclosed • Oct 1, 2024

  • How much disclosed funding has Capacity raised?

    As of Sep 2, 2026, Capacity has disclosed funding of $321.1M (USD). Undisclosed round amounts are excluded.

    How many employees does Capacity have?

    Capacity has 702 employees as of Sep 3, 2026.

    Capacity - Classification

    Ownership
    • Private equity-backed
    • Venture-backed
    Technology
    • AI
    • Automation
    Geographic Exposure
    • Global
    Model
    • Platform
    Revenue
    • Recurring
    • Software
    • Subscription
    Customer
    • B2B
    • Enterprise
    • Small Business
    Tags
    • AI Operations
    • SaaS
    SEC CIK
    • 0002083164
    NAICS
    • 540000Professional, Scientific, and Technical Services
    • 541500Computer Systems Design and Related Services
    • 541000Professional, Scientific, and Technical Services
    • 541510Computer Systems Design and Related Services
    • 541511Custom Computer Programming Services
    SIC
    • 7300Business Services
    • 7370Computer Programming, Data Processing, And Other Computer Related
    • 7371Computer Programming Services

    Capacity - Similar Companies

    Contentsquare logo

    Contentsquare

    contentsquare.com

    Talkdesk logo

    Talkdesk

    talkdesk.com

    Ultimate.ai logo

    Ultimate.ai

    ultimate.ai

    Atlas logo

    Atlas

    atlas.so

    Automaise logo

    Automaise

    automaise.com

    Whelp logo

    Whelp

    whelp.co

    Kapture logo

    Kapture

    kapture.cx

    Assembled logo

    Assembled

    assembled.com

    Genesys logo

    Genesys

    genesys.com

    Open logo

    Open

    opens.so

    Letterbook logo

    Letterbook

    letterbook.ai

    Hatch logo

    Hatch

    usehatch.ai

    Miuros logo

    Miuros

    miuros.com

    Level AI logo

    Level AI

    thelevel.ai

    Stylo logo

    Stylo

    askstylo.com

    Show 5 more industry codes
    NAICS
    • 513200Software Publishers
    • 510000Information
    • 513000Publishing Industries
    • 513210Software Publishers
    SIC
    • 7372Prepackaged Software

    Capacity - Products & Services

    • Conversation Intelligence and Auto QA logo

      Conversation Intelligence and Auto QA

      Capacity's analytics family scores every support interaction, summarizes it and surfaces coaching and knowledge gaps.

      Competing Products

      Contentsquare logo
    • Outbound Campaigns logo

      Outbound Campaigns

      Outbound Campaigns run AI-driven SMS, voice and WhatsApp outreach for reminders, payments, promotions and lead follow-up.

    • Agent Assist logo

      Agent Assist

      Agent Assist gives human support agents real-time guidance, customer context and next steps during live conversations.

    • AI Agents logo

      AI Agents

      Capacity AI Agents resolve inbound customer inquiries automatically across voice, chat, SMS, email and web.

    • AI Knowledge Orchestration logo

      AI Knowledge Orchestration

      AI Knowledge Orchestration unifies documents, applications and databases into one source every Capacity agent reads from.

    • CX Automation Platform logo

      CX Automation Platform

      The CX Automation Platform runs self-service, agent guidance, quality review and outreach for contact centers from one system.