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Talkdesk
AddedFeb 13, 2024
UpdatedJun 18, 2026
Talkdesk

Talkdesk

Series D

Talkdesk: A global leader in customer experience, providing innovative contact center solutions for businesses.

HQ
San Francisco, CA, US
Founded
2011
Overview
Compare
Fundraising
Employees
Website

Founded in 2011, Talkdesk is a global leader in customer experience, offering innovative contact center solutions designed to enhance business and customer engagement. Their core mission is to empower customer-obsessed companies with tools that facilitate seamless, AI-powered customer interactions. Talkdesk's suite of products includes AI-driven analytics, real-time mood insights, and customizable customer journey solutions. The company primarily focuses on serving businesses across various industries worldwide, ensuring they can deliver exceptional customer service.

Notable figures affiliated with Talkdesk include its founder Tiago Paiva. The company has attracted significant investment from prominent venture capital firms such as DFJ and Salesforce Ventures. Key achievements include rapid innovation in AI technologies and a substantial global footprint, which has solidified Talkdesk's position as a leader in the contact center market. Their impact is evident in the enhanced customer service capabilities of numerous businesses, driving improved customer satisfaction and operational efficiency.

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Talkdesk - Quick Facts

Who are Talkdesk's competitors?

Companies similar to Talkdesk include Vonage, Uniphore, Dialpad and HelpSocial.

When was Talkdesk founded?

Talkdesk was founded in 2011.

Where is Talkdesk's headquarters located?

Talkdesk's headquarters is located in San Francisco, CA, US.

When was Talkdesk's last funding round?

Talkdesk's most recent funding round was for $230M (USD) in August 2021.

How much has Talkdesk raised to-date?

As of Aug 12, 2021, Talkdesk has raised a total of $497.4M (USD).

How many employees does Talkdesk have?

Talkdesk has 1,493 employees as of Feb 5, 2024.

Talkdesk - Classification

Ownership
  • Private Equity
  • Venture Capital
Technology
  • AI
  • Analytics
Geographic Exposure
  • Global
Model
  • Platform
Revenue
  • Recurring
  • Software
Customer
  • Enterprise
Main Product
  • Contact Center
  • Customer Experience
Tags
  • Cloud
  • SaaS
NAICS
  • 513200Software Publishers
  • 510000Information
  • 513000Publishing Industries
  • 513210Software Publishers
SIC
  • 7300Business Services
  • 7370Computer Programming, Data Processing, And Other Computer Related
  • 7372Prepackaged Software
ISIC
  • 1820Reproduction of recorded media
Show 4 more industry codes
NAICS
  • 334600Manufacturing and Reproducing Magnetic and Optical Media
  • 330000Manufacturing
  • 334000Computer and Electronic Product Manufacturing
  • 334610Manufacturing and Reproducing Magnetic and Optical Media