Talkdesk
Talkdesk combines enterprise contact-center software with autonomous AI workflows that resolve customer requests and hand work to human agents.
Founded
2011Talkdesk combines enterprise contact-center software with autonomous AI workflows that resolve customer requests and hand work to human agents.
Talkdesk connects autonomous AI agents and human contact-center staff through a shared platform. Customer context, enterprise knowledge, and business workflows remain available as work moves between automated processes and human experts.
Specialized agents can be composed and coordinated around customer requests, while routing and workforce tools support human operations. Integrations connect customer-experience work with the systems that contain the records and actions required to resolve it.
Source: talkdesk.com
Talkdesk sells AI automation as standalone deployments or as part of a unified customer-experience platform. Its CXA pricing process directs buyers to an expert to configure an offering around their customer-experience strategy.
The available AI capabilities include agent assistance, virtual assistants, contextual routing, interaction analytics, and caller authentication. Companies can combine those capabilities with cloud contact-center services for human agents.
Source: talkdesk.com
Talkdesk combines contact-center software for human agents with customer-experience automation for AI agents. The shared platform connects customer context, enterprise knowledge, business systems, and workflows across both workforces.
CCaaS provides omnichannel engagement, routing, workforce management, and analytics. CXA uses specialized AI agents to resolve interactions and execute tasks across systems, with governance and escalation to human experts.
Source: talkdesk.com