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Observe.AI
AddedFeb 13, 2024
UpdatedJun 18, 2026
Observe.AI

Observe.AI

AI-driven platform enhancing contact center performance and customer experience.

HQ
Redwood City, CA, US
Founded
2017
Accelerator
Y Combinator logoY CombinatorW18
Overview
Compare
Fundraising
Employees
Website

Founded in 2017, Observe.AI is a leading Contact Center AI platform dedicated to transforming customer experiences and enhancing agent performance. The company's core mission is to leverage advanced AI technologies to analyze 100% of customer calls, streamline quality assurance workflows, and provide actionable insights. Observe.AI offers services such as high-accuracy call transcription, agent coaching, and comprehensive visibility into customer service operations. Its market focus includes top brands seeking to modernize their contact centers with AI-driven solutions.

Notable affiliated individuals include co-founders Swapnil Jain, Akash Singh, and Sharath Keshava Narayana. The company has attracted significant investment from prominent venture capital firms like Scale Venture Partners and Nexus Venture Partners. Key achievements include rapid adoption by leading enterprises and recognition as a pioneer in the contact center AI space. Observe.AI's impact is evident in its ability to significantly improve agent productivity and customer satisfaction through innovative AI applications.

Observe.AI - Quick Facts

When was Observe.AI founded?

Observe.AI was founded in 2017.

Where is Observe.AI's headquarters located?

Observe.AI's headquarters is located in Redwood City, CA, US.

When was Observe.AI's last funding round?

Observe.AI's most recent funding round was for $125M (USD) in April 2022.

How much has Observe.AI raised to-date?

As of Apr 12, 2022, Observe.AI has raised a total of $214M (USD).

How many employees does Observe.AI have?

Observe.AI has 240 employees as of Mar 13, 2024.

Observe.AI - Classification

Ownership
  • Private Equity
  • Venture Capital
Technology
  • AI
  • Machine Learning
Geographic Exposure
  • Global
Revenue
  • Recurring
  • SaaS
Customer
  • Enterprise
Main Product
  • Contact Center Software
Tags
  • AI
  • SaaS
NAICS
  • 540000Professional, Scientific, and Technical Services
  • 541500Computer Systems Design and Related Services
  • 541000Professional, Scientific, and Technical Services
  • 541510Computer Systems Design and Related Services
  • 541511Custom Computer Programming Services
SIC
  • 7300Business Services
  • 7370Computer Programming, Data Processing, And Other Computer Related
  • 7371Computer Programming Services
Show 5 more industry codes
NAICS
  • 513200Software Publishers
  • 510000Information
  • 513000Publishing Industries
  • 513210Software Publishers
SIC
  • 7372Prepackaged Software