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Vonage›
Products & Services›
Contact Center
Contact Center

Vonage› offers Contact Center

ProductOperating Status: Currently Offered

Vonage Contact Center provides AI-powered cloud contact center solutions for customer engagement.

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Overview

Vonage Contact Center as a Service combines AI capabilities and agent assistance to increase productivity and customer satisfaction. It offers omnichannel engagement across voice, digital channels, and video.

Key features include conversation analyzer, custom dashboards, virtual assistant, and integrated communications APIs. The solution enables dynamic routing, self-service options, and real-time visibility into KPIs without requiring code or add-ons.

Contact Center - Classification

Industry
  • Cloud Communications
  • SaaS

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Contact Center - Direct Competitors

  • Amazon Web Services

    Amazon Web Services logo

    Amazon Connect Customer

    aws.amazon.com

  • Dialpad

    Dialpad logo

    Contact Center Platform

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  • Kixie

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    kixie.com

AttributeContact CenterAmazon Connect CustomerContact Center PlatformKixie Contact Center
ProviderVonagevonage.com6.7B raisedAmazon Web Servicesaws.amazon.comPublicDialpaddialpad.com466M raised · Series FKixiekixie.com
Founded2001200620112013
Sells ToEnterpriseSmall BusinessEnterprise—
Pricing Model—RecurringRecurring, Software, Usage-based—
Ownership—PublicEquity, Venture Capital—
Contact Center

Provider Vonagevonage.com6.7B raised

Founded 2001

Sells To Enterprise

Pricing Model —

Ownership —

Amazon Connect Customer

Provider Amazon Web Servicesaws.amazon.comPublic

Founded 2006

Sells To Small Business

Pricing Model Recurring

Ownership Public

Contact Center Platform

Provider Dialpaddialpad.com466M raised · Series F

Founded 2011

Sells To Enterprise

Pricing Model Recurring, Software, Usage-based

Ownership Equity, Venture Capital

Kixie Contact Center

Provider Kixiekixie.com

Founded 2013

Sells To —

Pricing Model —

Ownership —

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