Pulse Technologies offers PulseConnect
Product
PulseConnect routes voice, text, chat, and email through a unified contact center.
- Currently Offered
PulseConnect combines skills-based routing for calls, texts, web chat, and email with a shared agent inbox. It includes queues, callback offers, IVR call flows, and a supervisor console.
Agents can capture payments through a secure keypad flow, while interactions can be recorded, rated, and synchronized with customer systems. A standalone web and desktop agent console is also available.
PulseConnect routes voice, text, chat, and email through a unified contact center.
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