IP-based contact center software platform unifying voice, email, video, and self-service channels.
CosmoCall Universe (CCU) is CosmoCom's IP-based contact center software platform, enhanced in version 5 to address multiple contact center channels in a unified fashion. The system unifies voice, e-mail, voice mail, and video within a single platform, and introduced Interactive Voice and Video Response self-service — including video services for the hearing impaired — alongside drill-down reporting through dedicated CDR and IVR portals.
On the agent side, the platform added tools to transfer, conference, or place consultation calls into specific self-service applications, different queues, and post-call surveys. It also refined e-mail handling with reply-source control, automatic message-history threading, scripted auto-replies, and one-click callback to e-mail and voice mail messages, positioning the suite for enterprises running high-volume, multi-channel customer service.
Cosmocom$55.3M disclosed funding · Series D
Kixie Contact Center
