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Salesforce Service Cloud — Service Management
Salesforce Service Cloud — Service Management

Salesforce Service Cloud — Service Management

ProductOperating Status: Currently Offered

Salesforce Service Cloud is a customer service platform from Salesforce that uses AI to scale resolution.

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Overview
News

Salesforce Service Cloud is a customer service and field service platform from Salesforce that uses AI to scale case resolution across digital and voice channels. The product combines case management, knowledge, omni-channel routing, Einstein AI agents and service replies, self-service portals, and Field Service for technician dispatch. Service Cloud is part of the broader Salesforce Customer 360 platform and is sold to enterprise customers across every industry.

It competes with monday service, Zendesk, ServiceNow, Freshdesk, and Jira Service Management in the customer service software category.

Classification

Industry
  • CRM Software Companies
Technology
  • Enterprise Software
Tags
  • CRM

Direct Competitors

  • Freshworks

    Freshworks logo

    Freshservice

    freshworks.com

  • Atlassian

    Atlassian logo

    Jira Service Management

    atlassian.com

  • Monday.com

    Monday.com logo

    Monday Service

    monday.com

  • NICE

    NICE logo

    NICE CXone

    nice.com

  • Treasure AI

    Treasure AI logo

    Service AI Suite

    treasure.ai

  • Zendesk

    Zendesk logo

    Zendesk Support

    zendesk.com

AttributeSalesforce Service Cloud — Service ManagementFreshserviceJira Service ManagementMonday ServiceNICE CXoneService AI SuiteZendesk Support
ProviderSalesforcesalesforce.com65.4M raised · PublicFreshworksfreshworks.com484M raised · PublicAtlassianatlassian.com210M raised · PublicMonday.commonday.com958.1M raised · PublicNICEnice.comPublicTreasure AItreasure.ai288.1M raisedZendeskzendesk.com85.5M raised · Public
Founded1999201020022012198620112007
Sells ToEnterprise, Small BusinessEnterprise, Small BusinessEnterpriseB2C, EnterpriseEnterprise, Small BusinessEnterprisesEnterprise, Small Business
Pricing ModelRecurringRecurring, SaaS, SoftwareRecurring, SoftwareSaaS, SubscriptionRecurring, TransactionalRecurringRecurring, Software
OwnershipPublicPublicPublicPublicPublicPrivate Equity, Venture CapitalPublic
Salesforce Service Cloud — Service Management

Provider Salesforcesalesforce.com65.4M raised · Public

Founded 1999

Sells To Enterprise, Small Business

Pricing Model Recurring

Ownership Public

Freshservice

Provider Freshworksfreshworks.com484M raised · Public

Founded 2010

Sells To Enterprise, Small Business

Pricing Model Recurring, SaaS, Software

Ownership Public

Jira Service Management

Provider Atlassianatlassian.com210M raised · Public

Founded 2002

Sells To Enterprise

Pricing Model Recurring, Software

Ownership Public

Monday Service

Provider Monday.commonday.com958.1M raised · Public

Founded 2012

Sells To B2C, Enterprise

Pricing Model SaaS, Subscription

Ownership Public

NICE CXone

Provider NICEnice.comPublic

Founded 1986

Sells To Enterprise, Small Business

Pricing Model Recurring, Transactional

Ownership Public

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