Zendesk Support is a customer service platform for support and engagement.
Zendesk Support provides comprehensive customer service software for support and engagement across multiple channels.
The platform includes ticketing, live chat, knowledge base, and AI-powered automation tools used by thousands of businesses worldwide.
LivePerson
Conversational Cloud
liveperson.com
Freshworks
Freshdesk
freshworks.com
InStranet
Knowledge Management Platform
Activa Live
Live Chat
Salesforce
Salesforce Service Cloud — Service Management
salesforce.com
HubSpot
Service Hub
hubspot.com
Zoho
Zoho Desk
zoho.com
| Attribute | Zendesk Support | Conversational Cloud | Freshdesk | Knowledge Management Platform | Live Chat | Salesforce Service Cloud — Service Management | Service Hub | Zoho Desk | |
|---|---|---|---|---|---|---|---|---|---|
| Provider | | | | | | | | | |
| Founded | 2007 | 1995 | 2010 | 2000 | 2008 | 1999 | 2006 | 1996 | |
| Sells To | Enterprise, Small Business | Enterprise | Enterprise, Small Business | B2B | B2B | Enterprise, Small Business | Enterprise | B2B, Enterprise, Small Business | |
| Pricing Model | Recurring, Software | Recurring | Recurring, SaaS, Software | Subscription | Subscription | Recurring | Recurring Subscription | B2B Subscription, Recurring, Software | |
| Ownership | Public | Public | Public | Private | Private | Public | Public | Private, Public |
Provider
Founded 2007
Sells To Enterprise, Small Business
Pricing Model Recurring, Software
Ownership Public
Provider
Founded 1995
Sells To Enterprise
Pricing Model Recurring
Ownership Public
Provider
Founded 2010
Sells To Enterprise, Small Business
Pricing Model Recurring, SaaS, Software
Ownership Public
Provider
Founded 2000
Sells To B2B
Pricing Model Subscription
Ownership Private
Provider
Founded 2008
Sells To B2B
Pricing Model Subscription
Ownership Private
Customer Support Platform is the primary commercial offering marketed by Thena to its core customer segments.
Gorgias Helpdesk is Gorgias's ecommerce helpdesk that puts Shopify order and customer data inside the support ticket.
agnoStack Magento Zendesk Connector brings Adobe/Magento 2 (and Magento 1) commerce data and actions into Zendesk.
Social Customer Service Platform from Assistly served enterprise teams on Salesforce.
AI-powered support engineers that resolve IT tickets for managed service providers.
Customer service application for ticketing, knowledge bases, portals, SLAs, and analytics.
Zendesk Connector for Magento 2 is Wagento's Adobe Commerce Marketplace extension linking a Magento store to a Zendesk account.
Customer Support Platform is the primary commercial offering marketed by Thena to its core customer segments.
Gorgias Helpdesk is Gorgias's ecommerce helpdesk that puts Shopify order and customer data inside the support ticket.
agnoStack Magento Zendesk Connector brings Adobe/Magento 2 (and Magento 1) commerce data and actions into Zendesk.
Social Customer Service Platform from Assistly served enterprise teams on Salesforce.
AI-powered support engineers that resolve IT tickets for managed service providers.
Customer service application for ticketing, knowledge bases, portals, SLAs, and analytics.
Zendesk Connector for Magento 2 is Wagento's Adobe Commerce Marketplace extension linking a Magento store to a Zendesk account.
Five9 is an intelligent cloud contact center platform.
