Gorgias Helpdesk is Gorgias's ecommerce helpdesk that puts Shopify order and customer data inside the support ticket.
Gorgias Helpdesk is the helpdesk built for Shopify merchants. Agents view order history and customer data in rich customer profiles right inside the ticket view, insert customer data like names, order numbers and shipping addresses into responses, and manage Shopify orders directly from the helpdesk — create, duplicate, edit and refund orders, generate discount codes and share product recommendations without switching tabs.
Gorgias also automates common tasks (up to 20% of support tickets), uses AI to scan, prioritize, tag and respond to tickets, and supports multi-store connection, live chat, social channels and revenue statistics. Trusted by 17,000+ ecommerce brands; 40% of the top 1.5K Shopify brands choose Gorgias, positioning it head-to-head with agnoStack Commerce for ecommerce customer context.
