Freshdesk cloud helpdesk and customer engagement platform.
Freshdesk offers ticketing, self-service, and automation for small and mid-sized support teams.
The platform integrates email, phone, chat, and social channels with SLA management and reporting for SaaS and ecommerce companies.
Insightly
Insightly Service
insightly.com
Atlassian
Jira Service Management
atlassian.com
Monday.com
Monday Service
monday.com
HubSpot
Service Hub
hubspot.com
Assistly
Social Customer Service Platform
Zendesk
Zendesk Support
zendesk.com
| Attribute | Freshdesk | Insightly Service | Jira Service Management | Monday Service | Service Hub | Social Customer Service Platform | Zendesk Support | |
|---|---|---|---|---|---|---|---|---|
| Provider | | | | | | | | |
| Founded | 2010 | 2009 | 2002 | 2012 | 2006 | 2009 | 2007 | |
| Sells To | Enterprise, Small Business | Enterprise, Small Business | Enterprise | B2C, Enterprise | Enterprise | Enterprises | Enterprise, Small Business | |
| Pricing Model | Recurring, SaaS, Software | Recurring | Recurring, Software | SaaS, Subscription | Recurring Subscription | SaaS | Recurring, Software | |
| Ownership | Public | Venture-backed | Public | Public | Public | — | Public |
Provider
Founded 2010
Sells To Enterprise, Small Business
Pricing Model Recurring, SaaS, Software
Ownership Public
Provider
Founded 2009
Sells To Enterprise, Small Business
Pricing Model Recurring
Ownership Venture-backed
Provider
Founded 2002
Sells To Enterprise
Pricing Model Recurring, Software
Ownership Public
Provider
Founded 2012
Sells To B2C, Enterprise
Pricing Model SaaS, Subscription
Ownership Public
Provider
Founded 2006
Sells To Enterprise
Pricing Model Recurring Subscription
Ownership Public
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