AI-powered IT service management and IT operations platform.
Freshservice is an AI-powered IT service management (ITSM) platform that unifies IT service, asset, and operations management. It offers IT Service Management, IT Asset Management, Enterprise Service Management, and Modern Incident Management with embedded Freddy AI for automation, self-service, and proactive insights. The platform helps IT teams reduce ticket volume, speed up resolution, and improve service reliability across the organization.
Built for enterprise scale with intuitive design, Freshservice enables organizations to move from reactive support to proactive service delivery. It includes AI agents, ITAM, workflow automation, and asset tracking to connect service delivery with infrastructure context.
Console
Console ITSM
console.com
Atlassian
Jira Service Management
atlassian.com
Salesforce
Salesforce Service Cloud — Service Management
salesforce.com
| Attribute | Freshservice | Console ITSM | Jira Service Management | Salesforce Service Cloud — Service Management | |
|---|---|---|---|---|---|
| Provider |  | | | | |
| Founded | 2010 | 2024 | 2002 | 1999 | |
| Sells To | Enterprise, Small Business | Enterprise | Enterprise | Enterprise, Small Business | |
| Pricing Model | Recurring, SaaS, Software | B2B Subscription | Recurring, Software | Recurring | |
| Ownership | Public | Subsidiary | Public | Public |
Provider
Founded 2010
Sells To Enterprise, Small Business
Pricing Model Recurring, SaaS, Software
Ownership Public
Provider
Founded 2024
Sells To Enterprise
Pricing Model B2B Subscription
Ownership Subsidiary
Provider
Founded 2002
Sells To Enterprise
Pricing Model Recurring, Software
Ownership Public
Provider
Founded 1999
Sells To Enterprise, Small Business
Pricing Model Recurring
Ownership Public
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