ServiceNow ITSM is the IT service management product combining incident, problem, change, and request management.
ServiceNow ITSM is the IT service management product from ServiceNow that combines incident, problem, change, request, and knowledge management on the company's Now Platform. The product integrates with HR, customer service, and security operations modules, with ServiceNow's Now Assist AI adding virtual agent, summarization, and code-generation capabilities. ServiceNow serves more than 8,100 enterprise customers including 85% of the Fortune 500.
It competes with monday service, Freshdesk, Zendesk, Jira Service Management, and Salesforce Service Cloud in the IT and customer service management category, with a tiered SaaS model that targets large enterprise.
Console
Console ITSM
console.com
Atlassian
Jira Service Management
atlassian.com
Sendia
Mobile CRM Platform
Control Center Apps
Unite Inform
cca.io
| Attribute | ServiceNow — IT Service Management | Console ITSM | Jira Service Management | Mobile CRM Platform | Unite Inform | |
|---|---|---|---|---|---|---|
| Provider |  | | | | | |
| Founded | 2004 | 2024 | 2002 | 2004 | 2013 | |
| Sells To | — | Enterprise | Enterprise | B2B | B2B | |
| Pricing Model | Recurring | B2B Subscription | Recurring, Software | Subscription | — | |
| Ownership | Public | Subsidiary | Public | Private | — |
Provider
Founded 2004
Sells To —
Pricing Model Recurring
Ownership Public
Provider
Founded 2024
Sells To Enterprise
Pricing Model B2B Subscription
Ownership Subsidiary
Provider
Founded 2002
Sells To Enterprise
Pricing Model Recurring, Software
Ownership Public
Provider
Founded 2004
Sells To B2B
Pricing Model Subscription
Ownership Private
Provider
Founded 2013
Sells To B2B
Pricing Model —
Ownership —
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