Console offers an AI-native IT service management platform built on a Context Graph of a customer's people, systems, and policies. It combines intelligent ticketing, natural-language workflow playbooks, access governance, and asset management, delivered through Slack, Microsoft Teams, Google Chat, email, and the web with more than 600 integrations. Modules include an AI service desk, proactive playbooks, access governance, asset management, and a conversational assistant.
Started in San Francisco by Andrei Serban and Neal Chandra, Console raised a $6.2M seed led by Thrive Capital and a $23M Series A co-led by DST Global Partners and Thrive Capital. Customers named by the company include Cursor, Scale AI, Webflow, Synthesia, Databricks, and Bloomerang. Palo Alto Networks announced the acquisition as completed on 2026-09-01, folding the platform into its Cortex agentic-security roadmap while the Console brand continues to be sold.
