Console ITSM is the AI-native IT service management platform from Console that automates help desk work in Slack.
Console ITSM is the AI-native IT service management platform of the company Console, founded by Andrei Serban and Neal Chandra and delivered inside Slack and other collaboration tools. Employees message the Console assistant with requests such as password resets, software access, and hardware or asset questions, and the platform's agentic workflows resolve most of them without opening a human ticket.
The offering bundles AI Service Desk, Proactive Playbooks, Access Governance, Asset Management, and the Console Assistant into a single ITSM family, and its customers have included Scale AI, Flock Safety, Ramp, and Calendly. Console raised a $6.2 million seed led by Thrive Capital in 2025 followed by a $23 million Series A, and Palo Alto Networks acquired the company in September 2026 to fold its agentic automation into Cortex.
| Attribute | Console ITSM | AI Assistant Platform | Freshservice | Jira Service Management | |
|---|---|---|---|---|---|
| Provider | |  |  |  | |
| Founded | 2024 | 2016 | 2010 | 2002 | |
| Sells To | Enterprise | Enterprise | Enterprise, Small Business | Enterprise | |
| Pricing Model | B2B Subscription | Recurring, Software | Recurring, SaaS, Software | Recurring, Software | |
| Ownership | Acquired Subsidiary | Venture Capital | Public | Public |
Provider
Founded 2024
Sells To Enterprise
Pricing Model B2B Subscription
Ownership Acquired Subsidiary
Provider
Founded 2016
Sells To Enterprise
Pricing Model Recurring, Software
Ownership Venture Capital
Provider
Founded 2010
Sells To Enterprise, Small Business
Pricing Model Recurring, SaaS, Software
Ownership Public
Provider
Founded 2002
Sells To Enterprise
Pricing Model Recurring, Software
Ownership Public
AI-Powered IT Ticket Automation
