Console ITSM
Product
Console ITSM is the AI-native IT service management platform from Console that automates help desk work in Slack.
- Currently Offered
Console ITSM is the AI-native IT service management platform from Console that automates help desk work in Slack.
Console ITSM is the AI-native IT service management platform of the company Console, founded by Andrei Serban and Neal Chandra and delivered inside Slack and other collaboration tools. Employees message the Console assistant with requests such as password resets, software access, and hardware or asset questions, and the platform's agentic workflows resolve most of them without opening a human ticket.
The offering bundles AI Service Desk, Proactive Playbooks, Access Governance, Asset Management, and the Console Assistant into a single ITSM family, and its customers have included Scale AI, Flock Safety, Ramp, and Calendly. Console raised a $6.2 million seed led by Thrive Capital in 2025 followed by a $23 million Series A, and Palo Alto Networks acquired the company in September 2026 to fold its agentic automation into Cortex.
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