Monday Service
Provider 
Founded 2012
Sells To B2C, Enterprise
Pricing Model SaaS, Subscription
Ownership Public

AI-first enterprise service management platform on monday.com, launched in January 2024 and fully released in February 2025.
Monday Service is the AI-first service management product on the monday.com work platform. It centralizes requests, incidents, projects, and business data for IT, HR, finance, legal, marketing, and other service teams, combining ticketing, workflow automation, a self-service portal, knowledge base, SLAs, dashboards, and AI agents.
The product launched in beta in January 2024 and was fully released in February 2025 as monday.com's fourth primary product line. It emphasizes an AI Service Workforce of autonomous agents that classify, route, and resolve routine requests, escalating to human agents with full context when needed.
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| Attribute | Monday Service | Freshdesk | Jira Service Management | Salesforce Service Cloud — Service Management | |
|---|---|---|---|---|---|
| Provider | |||||
| Founded | 2012 | 2010 | 2002 | 1999 | |
| Sells To | B2C, Enterprise | Enterprise, Small Business | Enterprise | Enterprise, Small Business | |
| Pricing Model | SaaS, Subscription | Recurring, SaaS, Software | Recurring, Software | Recurring | |
| Ownership | Public | Public | Public | Public |
Provider 
Founded 2012
Sells To B2C, Enterprise
Pricing Model SaaS, Subscription
Ownership Public
Provider 
Founded 2010
Sells To Enterprise, Small Business
Pricing Model Recurring, SaaS, Software
Ownership Public
Provider 
Founded 2002
Sells To Enterprise
Pricing Model Recurring, Software
Ownership Public
Provider 
Founded 1999
Sells To Enterprise, Small Business
Pricing Model Recurring
Ownership Public

Insightly Service
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