NICE CXone
Product
NICE CXone is NICE's AI-powered cloud contact center platform unifying routing, workforce engagement, quality, and analytics.
- Currently Offered
NICE CXone is NICE's cloud contact-center-as-a-service platform for enterprise customer experience operations. The platform combines omnichannel routing, interactive voice response, digital experience, and outbound engagement with workforce management, interaction analytics, quality and performance management, and AI-driven self-service agents and copilots for agents and supervisors.
CXone is offered as modular software-as-a-service packages per agent per month, targeting enterprise contact-center and CX teams. NICE launched the unified CXone platform in 2017 following its 2016 acquisition of inContact, and has since extended it with the CXone Mpower AI capabilities, including orchestration and agentic AI agents.
NICE CXone is NICE's AI-powered cloud contact center platform unifying routing, workforce engagement, quality, and analytics.
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