Glia Voice is Glia's banking voice AI that handles more calls without added staffing.
Glia Voice is Glia's voice AI for banking, built to let institutions handle roughly twice the call volume without adding staff. It combines Glia Banker for inbound call automation, Glia AI Outreach for scaling automated outbound campaigns, and Glia CoPilot and Glia Analyst to support live agents and forecasting.
Glia reports the product reaches a 95-plus percent understanding rate across more than 1,000 banking journeys and runs about 50 percent faster than the nearest competitor. Heritage Federal Credit Union attributed 151 percent loan growth and a 25-percent staffing reduction to the deployment.
| Attribute | Glia Voice | Five9 Intelligent CX Platform | Genesys Cloud CX | NICE CXone | |
|---|---|---|---|---|---|
| Provider |  |  |  |  | |
| Founded | 2012 | 2001 | 1990 | 1986 | |
| Sells To | Enterprise, Small Business | Enterprise, Small Business | Enterprise, Small Business | Enterprise, Small Business | |
| Pricing Model | Recurring, Software | Recurring, Software | Recurring | Recurring, Transactional | |
| Ownership | Private equity-backed, Venture-backed | Public | Equity | Public |
Provider
Founded 2012
Sells To Enterprise, Small Business
Pricing Model Recurring, Software
Ownership Private equity-backed, Venture-backed
Provider
Founded 2001
Sells To Enterprise, Small Business
Pricing Model Recurring, Software
Ownership Public
Provider
Founded 1990
Sells To Enterprise, Small Business
Pricing Model Recurring
Ownership Equity
Founded 1986
Sells To Enterprise, Small Business
Pricing Model Recurring, Transactional
Ownership Public
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