NICE CXone is NICE's AI-powered cloud contact center platform unifying routing, workforce engagement, quality, and analytics.
NICE CXone is NICE's cloud contact-center-as-a-service platform for enterprise customer experience operations. The platform combines omnichannel routing, interactive voice response, digital experience, and outbound engagement with workforce management, interaction analytics, quality and performance management, and AI-driven self-service agents and copilots for agents and supervisors.
CXone is offered as modular software-as-a-service packages per agent per month, targeting enterprise contact-center and CX teams. NICE launched the unified CXone platform in 2017 following its 2016 acquisition of inContact, and has since extended it with the CXone Mpower AI capabilities, including orchestration and agentic AI agents.
Cupola Teleservices
Contact Center Technology
cupolagroup.com
Cosmocom
CosmoCall Universe
Five9
Five9 Intelligent CX Platform
five9.com
Genesys
Genesys Cloud CX
genesys.com
Glia
Glia AI, Glia Voice
glia.com
Verint
Quality Automation
verint.com
RingCentral
RingCX
ringcentral.com
Salesforce
Salesforce Service Cloud — Service Management
salesforce.com
Talkdesk
Talkdesk AI Contact Center
talkdesk.com
| Attribute | NICE CXone | Contact Center Technology | CosmoCall Universe | Five9 Intelligent CX Platform | Genesys Cloud CX | Glia AI, Glia Voice | Quality Automation | RingCX | Salesforce Service Cloud — Service Management | Talkdesk AI Contact Center | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Provider |  | | Cosmocom$55.3M disclosed funding · Series D | | | | | | | | |
| Founded | 1986 | 1998 | 1996 | 2001 | 1990 | 2012 | 1994 | 1999 | 1999 | 2011 | |
| Sells To | Enterprise, Small Business | Enterprise, Government | Enterprise, Small Business | Enterprise, Small Business | Enterprise, Small Business | Enterprise, Small Business | Enterprise, Small Business | Enterprise, Small Business | Enterprise, Small Business | B2B, Enterprise | |
| Pricing Model | Recurring, Transactional | Recurring | Recurring | Recurring, Software | Recurring | Recurring, Software | Recurring, Software | Recurring, SaaS | Recurring | Recurring, Software, Subscription | |
| Ownership | Public | Private | Private | Public | Equity | Private equity-backed, Venture-backed | Public | Public | Public | Private equity-backed, Venture-backed |
Founded 1986
Sells To Enterprise, Small Business
Pricing Model Recurring, Transactional
Ownership Public
Provider
Founded 1998
Sells To Enterprise, Government
Pricing Model Recurring
Ownership Private
Provider Cosmocom$55.3M disclosed funding · Series D
Founded 1996
Sells To Enterprise, Small Business
Pricing Model Recurring
Ownership Private
Provider
Founded 2001
Sells To Enterprise, Small Business
Pricing Model Recurring, Software
Ownership Public
Provider
Founded 1990
Sells To Enterprise, Small Business
Pricing Model Recurring
Ownership Equity
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