Name: NICE CXone
Brand: NICE

NICE CXone by NICE — Product Research | aVenture

NICE CXone is NICE's cloud contact-center-as-a-service platform for enterprise customer experience operations. The platform combines omnichannel routing, interactive voice response, digital experience, and outbound engagement with workforce management, interaction analytics, quality and performance management, and AI-driven self-service agents and copilots for agents and supervisors.

CXone is offered as modular software-as-a-service packages per agent per month, targeting enterprise contact-center and CX teams. NICE launched the unified CXone platform in 2017 following its 2016 acquisition of inContact, and has since extended it with the CXone Mpower AI capabilities, including orchestration and agentic AI agents.

NICE CXone - Direct Competitors

Attribute	NICE CXone	CosmoCall Universe	Five9 Intelligent CX Platform	Genesys Cloud CX	Glia AI, Glia Voice	Quality Automation	RingCX	Salesforce Service Cloud — Service Management
Provider	NICE nice.comPublic	Cosmocom55.3M raised · Series D	Five9 five9.com114.1M raised · Public	Genesys genesys.com1.5B raised	Glia glia.com152M raised · Series D	Verint verint.com200M raised · Public	RingCentral ringcentral.com453.7M raised · Public	Salesforce salesforce.com65.4M raised · Public
Founded	1986	1996	2001	1990	2012	1994	1999	1999
Sells To	Enterprise, Small Business	Enterprise, Small Business	Enterprise, Small Business	Enterprise, Small Business	Enterprise, Small Business	Enterprise, Small Business	Enterprise, Small Business	Enterprise, Small Business
Pricing Model	Recurring, Transactional	Recurring	Recurring, Software	Recurring	Recurring, Software	Recurring, Software	Recurring, SaaS	Recurring
Ownership	Public	Private	Public	Equity	Private Equity, Venture Capital	Public	Public	Public