Workforce engagement management software for contact center forecasting, scheduling, and agent performance from Genesys.
Genesys Workforce Engagement Management is a contact center software suite that forecasts demand, schedules agents, and monitors performance. It is part of the Genesys Cloud CX platform and is cited by Gartner and TrustRadius as a leading alternative to Verint Workforce Engagement.
It pairs workforce management with quality management and analytics on the Genesys Cloud platform.
| Attribute | Genesys Workforce Engagement Management | Workforce Engagement | |
|---|---|---|---|
| Provider |  |  | |
| Founded | 1990 | 1994 | |
| Sells To | Enterprise, Small Business | Enterprise, Small Business | |
| Pricing Model | Recurring | Recurring, Software | |
| Ownership | Equity | Public |
Provider
Founded 1990
Sells To Enterprise, Small Business
Pricing Model Recurring
Ownership Equity
Provider
Founded 1994
Sells To Enterprise, Small Business
Pricing Model Recurring, Software
Ownership Public
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