Kixie Contact Center
Product
Kixie Contact Center is Kixie's inbound call-management product for routing, queues, recording, and agent supervision.
- Currently Offered
Kixie Contact Center is Kixie's inbound call-management product for routing, queues, recording, and agent supervision.
Kixie Contact Center packages the company's inbound calling capabilities into one browser-based system. It covers interactive voice response, automatic call distribution, ring groups, inbound queues with wait-time handling, call recording, screen pop, and live agent coaching, with call activity synchronized back to connected CRM platforms.
The offering is sold through the same per-user subscription plans that carry Kixie's dialing products, with business phone service and unlimited US and Canada minutes included at every tier. Kixie positions it for teams that handle customer support and outbound calling on one system rather than separate tools.
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Workforce engagement management software for contact center forecasting, scheduling, and agent performance from Genesys.
Capacity's analytics family scores every support interaction, summarizes it and surfaces coaching and knowledge gaps.
Automaise Agent Assist is an AI copilot that surfaces answers and next steps to contact center agents in real time.
Five9 is a major intelligent cloud contact center platform with AI, automation, and omnichannel capabilities for large enterprises.
Talkdesk CXA automates customer-service workflows through AI agents that share context and connect to business systems.
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Talkdesk Copilot assists contact-center agents with contextual answers, recommended actions, and automated interaction summaries.
Concierge Live qualifies inbound prospects, routes them to the right representative, and connects them by phone.
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