Kixie Conversation Intelligence
Product
Kixie Conversation Intelligence is Kixie's AI call-analysis add-on, producing transcripts, sentiment metrics, keyword detection, and scored calls.
- Currently Offered
Kixie Conversation Intelligence is Kixie's AI call-analysis add-on, producing transcripts, sentiment metrics, keyword detection, and scored calls.
Kixie Conversation Intelligence processes recorded sales and support calls to generate full transcripts, measures such as positive-sentiment share and agent talk ratio, keyword counts, and scored calls presented in manager-facing dashboards. Kixie's support documentation describes the analysis of spoken dialogue for coaching and review workflows, and the module is sold as a premium add-on alongside the company's calling plans.
Kixie's earliest public conversation-intelligence positioning ran through third-party integrations, including an announced connection with Avoma in October 2021 that added searchable call transcripts and AI meeting notes. The current offering is packaged as a first-party add-on rather than an integration.
Conversation Intelligence analyzes customer conversations across voice, chat, and email to reveal contact drivers, sentiment, and service performance.
Apollo.io Sales Call Recording records, transcribes, and analyzes sales calls with AI summaries, coaching analytics, and CRM follow-up automation.
Jiminny Conversation Intelligence records, transcribes, and analyzes sales conversations to surface coaching and deal insights.
Capacity's analytics family scores every support interaction, summarizes it and surfaces coaching and knowledge gaps.
Genesys Cloud Agent Copilot gives contact-center agents real-time knowledge, next-best-action guidance, and generative call summaries.
Oliv AI's application for recording, transcribing, and analysing sales calls, meetings, and email.
Talkdesk Copilot assists contact-center agents with contextual answers, recommended actions, and automated interaction summaries.
Eureka is CallMiner's conversation-intelligence product for contact centres, analyzing voice and digital interactions to surface contact drivers and sentiment.
Apollo Conversations is Apollo.io's AI-powered conversation intelligence product for recording, transcribing, and coaching sales calls.
Aviso Conversation Intelligence records sales calls and surfaces buyer sentiment, deal risk, and follow-up guidance.
Modjo's platform captures, transcribes, and analyzes sales conversations to drive coaching and revenue insight.
Conversational agent platform for configuring, deploying and monitoring voice and chat agents.
Autonomous voice and digital AI agents that resolve high-volume customer tickets end-to-end across voice, chat, SMS, and email.
CallRail provides call tracking and conversation analytics for marketers.
CloudTalk AI Voice Agent automates inbound and outbound business calls for sales and support teams.
Conversation Intelligence analyzes customer conversations across voice, chat, and email to reveal contact drivers, sentiment, and service performance.
Apollo.io Sales Call Recording records, transcribes, and analyzes sales calls with AI summaries, coaching analytics, and CRM follow-up automation.
Jiminny Conversation Intelligence records, transcribes, and analyzes sales conversations to surface coaching and deal insights.
Capacity's analytics family scores every support interaction, summarizes it and surfaces coaching and knowledge gaps.
Genesys Cloud Agent Copilot gives contact-center agents real-time knowledge, next-best-action guidance, and generative call summaries.
Oliv AI's application for recording, transcribing, and analysing sales calls, meetings, and email.
Talkdesk Copilot assists contact-center agents with contextual answers, recommended actions, and automated interaction summaries.
Eureka is CallMiner's conversation-intelligence product for contact centres, analyzing voice and digital interactions to surface contact drivers and sentiment.
Apollo Conversations is Apollo.io's AI-powered conversation intelligence product for recording, transcribing, and coaching sales calls.
Aviso Conversation Intelligence records sales calls and surfaces buyer sentiment, deal risk, and follow-up guidance.
Modjo's platform captures, transcribes, and analyzes sales conversations to drive coaching and revenue insight.
Conversational agent platform for configuring, deploying and monitoring voice and chat agents.
Autonomous voice and digital AI agents that resolve high-volume customer tickets end-to-end across voice, chat, SMS, and email.
CallRail provides call tracking and conversation analytics for marketers.
CloudTalk AI Voice Agent automates inbound and outbound business calls for sales and support teams.
Synthflow no-code AI voice agents and receptionists.