CloudTalk Conversation Intelligence analyzes customer conversations after they happen, converting calls into transcripts, summaries, tags, topics, sentiment signals, and talk-listen measurements. The resulting data helps sales and support leaders review interactions without replaying every recording and gives agents more consistent follow-up context.

The capability connects to CloudTalk's CRM and reporting workflow, with multilingual analysis and AI scoring for quality programs. CloudTalk presents it as an optional paid layer that can be added to a calling plan, which supports treating it as a distinct add-on rather than a separate replacement phone system.