Eureka is CallMiner's conversation-intelligence product for contact centres, analyzing voice and digital interactions to surface contact drivers and sentiment.
Eureka captures customer interactions across voice and digital channels and applies speech and text analytics to identify why customers make contact, how conversations unfold, and where service quality varies. Teams use the resulting contact drivers, sentiment measures and quality scores to target coaching, refine self-service, and address problems that recur across conversations.
The product is sold to contact centres and customer-experience organisations alongside CallMiner's broader interaction-analytics platform. Analysis runs automatically, so contact volumes can be reviewed without manually sampling calls, and the results feed quality assurance, compliance monitoring and operational planning work.
| Attribute | CallMiner Eureka | Conversation Intelligence | |
|---|---|---|---|
| Provider | |  | |
| Founded | 2002 | 2012 | |
| Sells To | Enterprise | Business, Enterprise | |
| Pricing Model | Recurring, Software | Recurring Subscription | |
| Ownership | Equity, Venture-backed | Private |
Provider
Founded 2002
Sells To Enterprise
Pricing Model Recurring, Software
Ownership Equity, Venture-backed
Provider
Founded 2012
Sells To Business, Enterprise
Pricing Model Recurring Subscription
Ownership Private
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