Cloud contact center as a service with omnichannel engagement, analytics, and AI-powered routing.
8x8 Contact Center is a cloud-based contact center as a service solution enabling omnichannel customer engagement across voice, chat, email, and social channels. It includes advanced analytics, workforce optimization, and AI-powered routing to improve first-contact resolution and customer satisfaction.
The platform integrates natively with 8x8 Work unified communications and 8x8 CPaaS APIs, providing a single data model for customer interactions. Organizations benefit from real-time dashboards, intelligent queuing, and seamless CRM integrations that empower agents with contextual customer information.
| Attribute | 8x8 Contact Center | Contact Center Platform | RingCX | |
|---|---|---|---|---|
| Provider |  8x8$253.1M disclosed funding · Public |  |  | |
| Founded | 1987 | 2011 | 1999 | |
| Sells To | Enterprise, Small Business | Enterprise | Enterprise, Small Business | |
| Pricing Model | Recurring, SaaS | Recurring, Software, Usage-based | Recurring, SaaS | |
| Ownership | Public | Equity, Venture-backed | Public |
Provider 8x8$253.1M disclosed funding · Public
Founded 1987
Sells To Enterprise, Small Business
Pricing Model Recurring, SaaS
Ownership Public
Provider
Founded 2011
Sells To Enterprise
Pricing Model Recurring, Software, Usage-based
Ownership Equity, Venture-backed
Provider
Founded 1999
Sells To Enterprise, Small Business
Pricing Model Recurring, SaaS
Ownership Public
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