Genesys Cloud is a leading cloud contact center platform for enterprise customer experience and AI-powered engagement.
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Genesys
Genesys sells an AI-powered cloud customer-experience platform for organizations, joining contact-center service with customer-journey orchestration.
- Acquired, subsidiary of Permira
Organizations use Genesys to manage customer-service demand across phone, email, messaging and social channels while coordinating agents, automation and supporting systems. Its cloud platform combines contact-center routing with virtual agents, agent copilots, workforce tools and journey analytics to connect customer intent with the workflows that resolve it.
For organizations considering a move from Avaya, Genesys positions Genesys Cloud as a next-generation CX option. Its approach ties contact-center work to AI and journey management across channels and connected enterprise systems, giving buyers a platform for coordinating automated and human responses rather than treating each interaction channel as a separate operation.
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Quick Facts
Who are Genesys' competitors?
Companies similar to Genesys include Vonage, Talkdesk, Dialpad and Cupola Teleservices.
When was Genesys founded?
Genesys was founded in 1990.
Where is Genesys' headquarters located?
Genesys' headquarters is located in Menlo Park, CA, US.
When was Genesys' last funding round?
Genesys' most recent funding round was for $580M (USD) in December 2021.
How much disclosed funding has Genesys raised?
As of Dec 6, 2021, Genesys has disclosed funding of $1.5B (USD). Undisclosed round amounts are excluded.
Classification
- Industry
- Ownership
- Geographic Exposure
- Global
- Model
- Revenue
- Customer
- NAICS
- 513200Software Publishers
- 510000Information
- 513000Publishing Industries
- 513210Software Publishers
- SIC
- 7300Business Services
- 7370Computer Programming, Data Processing, And Other Computer Related
- 7372Prepackaged Software
Show 8 more industry codes
- NAICS
- 540000Professional, Scientific, and Technical Services
- 541000Professional, Scientific, and Technical Services
- 541600Management, Scientific, and Technical Consulting Services
- 541610Management Consulting Services
- 541613Marketing Consulting Services
- SIC
- 8700Engineering, Accounting, Research, Management, And Related Services
- 8740Management And Public Relations Services
- 8742Management Consulting Services