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Genesys - aVenture Company Research

Genesys

AddedFeb 13, 2024

UpdatedJun 28, 2026

Genesys

Genesys Inc. is a global enterprise software firm, specializing in customer experience and telecommunication solutions.

HQ

Daly City, CA, US

Founded

Founded in 1990 by Gregory Shenkman and Alec Miloslavsky, Genesys Inc. is a global enterprise software firm headquartered in Menlo Park, California. The company's core mission is to enhance customer experience through advanced telecommunication solutions. Genesys offers a suite of products including Genesys Cloud CX for personalized contact center experiences, Genesys Cloud EX for workforce efficiency, and the AppFoundry® Marketplace for pre-integrated apps. Their market focus spans worldwide, serving diverse industries with AI-powered experience orchestration platforms.

Notable affiliated individuals include Tony Bates as Chairman and CEO, Brian Swartz as CFO, and Eva Majercsik as Chief People Officer. Genesys is backed by prominent investors Hellman & Friedman and Permira. With a revenue of $2.0 billion in 2022, the company has made significant strides in the customer experience industry. Its AI-driven solutions have transformed how businesses interact with customers, making Genesys a key player in the global enterprise software market.

Genesys - Similar Companies

8x8

Vonage

LivePerson

Genesys - Quick Facts

Who are Genesys' competitors?

Companies similar to Genesys include LivePerson, Glia, Cosmocom and RingCentral.

When was Genesys founded?

Genesys was founded in 1990.

Where is Genesys' headquarters located?

Genesys' headquarters is located in Daly City, CA, US.

When was Genesys' last funding round?

Genesys' most recent funding round was for $580M (USD) in December 2021.

How much has Genesys raised to-date?

As of Dec 6, 2021, Genesys has raised a total of $1.5B (USD).

How many employees does Genesys have?

Genesys has 3,218 employees as of Feb 4, 2024.

Genesys - Classification

Ownership: Equity
Technology: AI
Cloud
Geographic Exposure: Global

Model: Platform

Revenue

Recurring

Customer

Enterprise
Small Business

Tags: API
SaaS

NAICS: 513200Software Publishers
510000Information
513000Publishing Industries
513210Software Publishers
SIC: 7300Business Services
7370Computer Programming, Data Processing, And Other Computer Related
7372Prepackaged Software

Show 8 more industry codes

NAICS: 540000Professional, Scientific, and Technical Services
541000Professional, Scientific, and Technical Services
541600Management, Scientific, and Technical Consulting Services
541610Management Consulting Services
541613Marketing Consulting Services
SIC: 8700Engineering, Accounting, Research, Management, And Related Services
8740Management And Public Relations Services
8742Management Consulting Services

liveperson.com

Glia

glia.com

Cosmocom

RingCentral

ringcentral.com

Verint

verint.com

Talkdesk

talkdesk.com

Genesys Systems

Call Center Studio

Freshworks

freshworks.com

Gong

gong.io

Zendesk

zendesk.com

Five9

five9.com

Dialpad

dialpad.com

Genesys - Products & Services

Genesys Cloud CX
Genesys Cloud CX enterprise contact center platform with WEM.
Competing Products
Genesys Workforce Engagement Management
Workforce engagement management software for contact center forecasting, scheduling, and agent performance from Genesys.
Competing Products