Genesys
Genesys sells an AI-powered cloud customer-experience platform for organizations, joining contact-center service with customer-journey orchestration.
- Acquired, subsidiary of Permira
Genesys sells an AI-powered cloud customer-experience platform for organizations, joining contact-center service with customer-journey orchestration.
genesys.comCrawled Oct 16, 2026
Genesys offers cloud contact center software.
Genesys Cloud provides omnichannel connectivity, reduces repeatable tasks for agents and provides a better customer experience for financial services customers.
Genesys healthcare solutions support patient experiences with communication, AI-driven support and secure omnichannel engagement.
The page describes an agile contact center solution for secure, convenient and personalized policyholder support.
The State of Customer Experience 2026 report examines how AI, automation and human engagement are shaping the future of CX.
The Genesys blog provides industry news on contact centers, customer experience, artificial intelligence and employee experience.
The future is agile. And it’s in the cloud.
The page explains that cloud sovereignty involves trust, governance and resilience as well as data residency, and describes how the Genesys Cloud European Sovereign region supports evolving sovereignty requirements.
The page provides a summarized plan comparison for Genesys Cloud CX Digital.
Genesys describes its flexible pricing and packaging for Genesys Cloud EX.
The page presents Genesys Cloud CX pricing options for businesses.
Winning the CX market: Why Genesys Cloud is the smart move from Avaya. A sales playbook for migrating Avaya customers to Genesys Cloud. On-Demand Webinar.
The Genesys leadership team consists of call and contact center industry leaders, committed to helping customers deliver a remarkable customer experience.
1-888-436-3797 | Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by more than 11,000 companies in over 100 countries.
Sustainability 2026
Genesys answers questions about customer experience and contact center solutions.
The platform orchestrates real-time experiences with AI and supports customer loyalty and team efficiency.
Genesys provides legal resources and information.
Every company in the customer experience ecosystem now claims to be an artificial intelligence company. Last week, at NiCE Ltd.’s annual industry analyst summit, the company demonstrated what happens when an AI strategy shifts the organization’s center of gravity. A year after closing the Cognigy ac
Oct 2026SiliconANGLENews article
Genesys acquires Pinkfish to integrate customer service interactions with enterprise systems, addressing a persistent gap in customer experience workflows. Pinkfish specializes in linking customer intent to backend processes and actions. The move aims to streamline how businesses connect service touchpoints with operational tools.
Jul 2026No JitterNews article
Genesys acquires Pinkfish, a firm specializing in **agentic orchestration**, to bridge gaps in contact center automation. The move targets transitioning customer conversations into broader enterprise actions. Genesys integrates Pinkfish’s technology to enhance workflow automation for businesses.
Jun 2026CX TodayNews article
Genesys acquires Pinkfish to integrate agentic workflow automation and enterprise system connectivity into Genesys Cloud. The move aims to enhance contact center operations by streamlining agent tasks and improving system interoperability. Features are set to be available to customers by the end of July.
Jun 2026CMSWire.comNews article