Automaise offers Agent Assist
ProductOperating Status: Currently Offered
Automaise Agent Assist is an AI copilot that surfaces answers and next steps to contact center agents in real time.
Automaise Agent Assist is an AI copilot that surfaces answers and next steps to contact center agents in real time.
Agent Assist follows every voice and chat interaction as it happens and pushes the relevant answer, policy, or next step onto the agent's screen. It pulls information from existing systems into one workspace, so agents stop switching between tools mid-conversation.
The copilot targets lower handle time and faster resolution across channels, with on-demand AI help for agents. Altice used Automaise AI to raise agent productivity fourfold within 30 days.
Agent Assist gives human support agents real-time guidance, customer context and next steps during live conversations.
Autonomous voice and digital AI agents that resolve high-volume customer tickets end-to-end across voice, chat, SMS, and email.
AI agent-assist software that supplies contact-center agents with real-time guidance during live customer conversations.
AI copilot bots that automate contact center agent workflows to double agent capacity.
Talkdesk Copilot assists contact-center agents with contextual answers, recommended actions, and automated interaction summaries.
NiCE Copilot for Agents guides customer service agents with contextual knowledge, next-best statements, and automated interaction summaries.
Genesys Cloud Agent Copilot gives contact-center agents real-time knowledge, next-best-action guidance, and generative call summaries.
Agent Assist gives human support agents real-time guidance, customer context and next steps during live conversations.
Autonomous voice and digital AI agents that resolve high-volume customer tickets end-to-end across voice, chat, SMS, and email.
Capacity AI Agents resolve inbound customer inquiries automatically across voice, chat, SMS, email and web.
Talkdesk Autopilot uses AI agents to resolve customer requests and execute tasks across voice and digital channels.
Atlas Autopilot is an AI agent that answers customer support requests across channels.
Teneo Contact Center Automation automates repetitive inquiries across channels for enterprise contact centers.
Talkdesk CXA automates customer-service workflows through AI agents that share context and connect to business systems.
Talkdesk AI Contact Center combines enterprise voice and digital support with automation, workforce tools, and interaction analytics.
The CX Automation Platform runs self-service, agent guidance, quality review and outreach for contact centers from one system.
Capacity's analytics family scores every support interaction, summarizes it and surfaces coaching and knowledge gaps.
AI agent-assist software that supplies contact-center agents with real-time guidance during live customer conversations.
AI copilot bots that automate contact center agent workflows to double agent capacity.
Talkdesk Copilot assists contact-center agents with contextual answers, recommended actions, and automated interaction summaries.
NiCE Copilot for Agents guides customer service agents with contextual knowledge, next-best statements, and automated interaction summaries.
Genesys Cloud Agent Copilot gives contact-center agents real-time knowledge, next-best-action guidance, and generative call summaries.
Capacity AI Agents resolve inbound customer inquiries automatically across voice, chat, SMS, email and web.
Talkdesk Autopilot uses AI agents to resolve customer requests and execute tasks across voice and digital channels.
Atlas Autopilot is an AI agent that answers customer support requests across channels.
Teneo Contact Center Automation automates repetitive inquiries across channels for enterprise contact centers.
Talkdesk CXA automates customer-service workflows through AI agents that share context and connect to business systems.
Talkdesk AI Contact Center combines enterprise voice and digital support with automation, workforce tools, and interaction analytics.
The CX Automation Platform runs self-service, agent guidance, quality review and outreach for contact centers from one system.
Capacity's analytics family scores every support interaction, summarizes it and surfaces coaching and knowledge gaps.