NiCE Copilot for Agents
Product
NiCE Copilot for Agents guides customer service agents with contextual knowledge, next-best statements, and automated interaction summaries.
- Currently Offered
NiCE Copilot for Agents guides customer service agents with contextual knowledge, next-best statements, and automated interaction summaries.
NiCE Copilot for Agents assists contact-center agents during live interactions with next-best statements, contextual knowledge, and full customer intent, sentiment, and history. It automates routine tasks and produces real-time and transfer summaries so context follows the customer between agents.
Through its Engagement Hub, the copilot runs on third-party ACD systems as well as NiCE CXone, extending guidance across channels and workflows. Buyers can add AI agents for process automation or start with the standalone Automated Summary module.
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Zendesk AI Agents are autonomous service agents that resolve customer issues across channels.
Autonomous voice and digital AI agents that resolve high-volume customer tickets end-to-end across voice, chat, SMS, and email.
Simple AI deploys voice, chat, text, and email agents that handle sales, support, and appointment booking.
CodeGPT Goal-Oriented Agents manage customer journeys across chat, voice, email, and SMS channels.
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Atlas Autopilot is an AI agent that answers customer support requests across channels.
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