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Zendesk AI Agents
Zendesk AI Agents

Zendesk AI Agents

ProductOperating Status: Currently Offered

Zendesk AI Agents are autonomous service agents that resolve customer issues across channels.

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Overview

Zendesk AI Agents are the autonomous service agents inside Zendesk's service platform. They resolve customer issues across messaging, email, voice, and other channels, drawing on the platform's unified customer data and help content, and hand work to human agents when a case needs escalation.

The agents are configured and governed alongside Zendesk's human service tooling, including routing, quality assurance, and analytics, so service teams supervise automated resolutions in the same environment as their ticket workflows. They are aimed at support organisations handling high inbound volume.

Zendesk AI Agents - Classification

Tags
  • Artificial Intelligence

More from Zendesk

  • Customer Support logo

    Customer Support

  • Zendesk Support logo

    Zendesk Support

Zendesk AI Agents - Direct Competitors

  • HubSpot

    HubSpot logo

    HubSpot Customer Agent

    hubspot.com

AttributeZendesk AI AgentsHubSpot Customer Agent
ProviderZendeskzendesk.com85.5M raised Β· PublicHubSpothubspot.com100.5M raised Β· Public
Founded20072006
Sells ToEnterprise, Small BusinessEnterprise
Pricing ModelRecurring, SoftwareRecurring Subscription
OwnershipPublicPublic
Zendesk AI Agents

Provider Zendeskzendesk.com85.5M raised Β· Public

Founded 2007

Sells To Enterprise, Small Business

Pricing Model Recurring, Software

Ownership Public

HubSpot Customer Agent

Provider HubSpothubspot.com100.5M raised Β· Public

Founded 2006

Sells To Enterprise

Pricing Model Recurring Subscription

Ownership Public

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