Palo Alto Networks pays $500 million in cash and stock to acquire Console, a two-year-old startup that uses AI agents to automate routine IT help desk tasks, according to sources cited in the report. The cybersecurity company plans to integrate Console into Cortex, allowing security teams to investigate and resolve alerts using natural language. Console has raised $29 million, and its customers include Ramp, Flock Safety, and Scale AI.
Palo Alto Networks (NASDAQ: PANW) acquires Console, an AI-native platform that enables agentic capabilities. The announcement is dated September 1, 2026, and is datelined Santa Clara, California.
Palo Alto Networks acquires Console and its AI-native IT service management and automation technology to bolster its flagship security platform and agentic security.
Console is named a Sample Vendor in Gartner's 2026 Hype Cycle for AI in ITSM under Digital Workplace Operations Automation (DWOA). Gartner's newly published report identifies DWOA as a new, emerging category and describes it as Transformational in the AI in ITSM hype cycle.
Jun 2026ConsoleNews article
Console
Console is a San Francisco AI-native IT service management platform company acquired by Palo Alto Networks.
